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For Companies At a Glance
- Tasks: Provide IT support to local clients, resolving hardware and software issues.
- Company: Join a dynamic team near Aldershot with a focus on client satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be the tech hero who keeps clients connected and happy!
- Qualifications: 2+ years of IT support experience and knowledge of Microsoft systems.
- Other info: Driving license required; certifications are a plus!
Are you looking for a new exciting opportunity working as an IT Support Engineer to be based near Aldershot?
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Main Duties of the Role
* Provide both remote and onsite support to a variety of local clients
* Keep clients up-to-date on any issues
* Resolve hardware and software faults
* Installing and configuring computer operating systems and applications
* Manage client expectations and adhere to support SLA’s
Your Skills and Experience
* 2+ years’ experience providing IT support
* Microsoft Desktops and Windows Server
* Active Directory
* Office 365
* Basic networking knowledge
* Driving license and own vehicle essential
* Any certifications are a bonus
Service Desk Engineer employer: Xact Placements Ltd
Contact Detail:
Xact Placements Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in or know about service desk roles. A friendly chat can lead to insider info on job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d handle specific hardware and software issues, and be ready to share your past experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your soft skills! Communication is key in IT support, so practice explaining technical concepts in simple terms. During interviews, highlight times when you’ve successfully managed client expectations or resolved conflicts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially with Microsoft Desktops and Windows Server. We want to see how your skills match up with what we're looking for!
Show Off Your Soft Skills: While technical skills are crucial, don’t forget to showcase your soft skills too! Communication and client management are key in this role, so let us know how you excel in these areas.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the Service Desk Engineer position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Xact Placements Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Desktops, Windows Server, and Active Directory. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've faced in the past.
✨Show Off Your Soft Skills
While technical skills are crucial, don’t forget to highlight your soft skills! Communication is key in IT support, so be prepared to share examples of how you've effectively managed client expectations and resolved conflicts.
✨Prepare for Real-World Scenarios
Expect to face some practical questions or scenarios during the interview. Think about common hardware and software faults you've encountered and how you resolved them. This will show your problem-solving skills and ability to think on your feet.
✨Be Ready to Discuss SLAs
Understanding Service Level Agreements (SLAs) is vital for this role. Be prepared to talk about how you've adhered to SLAs in previous positions and how you prioritise tasks to meet client needs effectively.
