Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd line support and coordinate a dynamic team in a tech-driven environment.
- Company: Join a growing Managed Service Provider near Richmond, London.
- Benefits: Competitive salary of £40,000 and opportunities for career advancement.
- Other info: Build strong client relationships and deliver top-notch customer service.
- Why this job: Step into a leadership role while staying hands-on with technology.
- Qualifications: Experience in 2nd line support and strong knowledge of Microsoft 365 and networking.
The predicted salary is between 40000 - 40000 £ per year.
Location: Near Richmond, London (On-site)
Salary: £40,000 per annum
Overview
We’re hiring a 2nd Line Support Team Coordinator to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.
Key Responsibilities
- Provide 2nd line support across Microsoft, cloud, and network environments
- Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
- Assist with cloud administration, updates, and system improvements
- Coordinate workloads across engineers and support day-to-day service delivery
- Build strong client relationships and deliver excellent customer service
Skills & Experience
- Experience in a 2nd line role within an MSP
- Strong knowledge of Microsoft 365, Windows environments, and basic networking
- Exposure to firewalls (FortiGate desirable) and MDM solutions
- O365 conditional access and SharePoint setup
- PowerBI knowledge advantageous
- Good communication and organisational skills
2nd Line Support Team Coordinator in Richmond employer: Xact Placements Ltd
Contact Detail:
Xact Placements Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Team Coordinator in Richmond
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with Microsoft 365 and cloud solutions. Real-life examples will make you stand out.
✨Tip Number 3
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace 2nd Line Support Team Coordinator in Richmond
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your Microsoft 365 and networking knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your skills can help us deliver excellent customer service. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves coordinating with engineers and clients, make sure your application reflects your strong communication abilities. Whether it’s in your CV or cover letter, let us know how you’ve successfully built relationships in past roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at Xact Placements Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, SharePoint, and networking basics. Be ready to discuss how you've used these technologies in past roles, as well as any hands-on experience you have with cloud administration and endpoint management.
✨Show Off Your Coordination Skills
As a 2nd Line Support Team Coordinator, you'll need to juggle multiple tasks. Prepare examples of how you've successfully coordinated workloads or managed a team in previous positions. Highlight your organisational skills and how they contributed to service delivery.
✨Build Rapport with Clients
Excellent customer service is key in this role. Think of instances where you've built strong relationships with clients or resolved issues effectively. Be ready to share these stories to demonstrate your ability to connect with customers and provide top-notch support.
✨Communicate Clearly and Confidently
Good communication is essential for this position. Practice explaining technical concepts in simple terms, as you may need to do this with clients or team members. During the interview, be clear and concise in your responses to show that you can convey information effectively.