At a Glance
- Tasks: Provide top-notch technical support and coordinate with a dynamic team.
- Company: Join a growing Managed Service Provider near Richmond, London.
- Benefits: Competitive salary, hands-on experience, and opportunities for leadership.
- Other info: Build strong client relationships and enhance your career in a supportive environment.
- Why this job: Step into a leadership role while staying close to cutting-edge technology.
- Qualifications: Experience in 2nd line support and strong knowledge of Microsoft 365.
The predicted salary is between 37500 - 37500 £ per year.
Location: Near Richmond, London (On-site)
Salary: £35,000-£40,000 per annum
Overview
We’re hiring a 2nd/3rd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.
Key Responsibilities
- Provide 2nd/3rd line support across Microsoft, cloud, and network environments
- Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
- Assist with cloud administration, updates, and system improvements
- Coordinate workloads across engineers and support day-to-day service delivery
- Build strong client relationships and deliver excellent customer service
Skills & Experience
- Experience in a 2nd line role within an MSP
- Strong knowledge of Microsoft 365, Windows environments, and basic networking
- Exposure to firewalls (FortiGate desirable) and MDM solutions
- O365 conditional access and SharePoint setup
- PowerBI knowledge advantageous
- Good communication and organisational skills
We think you need these skills to ace 2nd / 3rd Line Support Engineer in Richmond
2nd Line Support
3rd Line Support
Microsoft 365
SharePoint
Endpoint Management
Cloud Administration
Networking
