XACT Placements Ltd. is seeking a senior IT service delivery lead to take charge of 2nd and 3rd line support teams, drive performance, and ensure SLAs are consistently met.
You will design and document infrastructure with ITIL practices, develop training, monitor KPIs, manage escalations, and communicate with senior stakeholders to deliver excellent customer service. The role focuses on improving service delivery, leading teams, and partnering with management to drive continuous improvement in a
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ITIL-Driven Help Desk Team Lead — 2nd/3rd Line in Reading employer: Xact Placements Ltd
XACT Placements Ltd. is an exceptional employer, offering a supportive work culture that prioritises professional development and employee growth. Located in Slough, this role as an ICT Technician not only provides the opportunity to make a meaningful impact on students' learning experiences but also comes with competitive benefits and a commitment to high service levels, ensuring a rewarding and fulfilling career in the education sector.
