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For Companies At a Glance
- Tasks: Support and maintain cloud services and virtualised infrastructure for diverse customer environments.
- Company: Join a security-led Managed Service Provider in Reading, Berkshire.
- Benefits: Competitive salary, career growth, and the chance to work with cutting-edge technology.
- Other info: Permanent position with opportunities for professional development and SC/NPPV3 clearance.
- Why this job: Make a real difference by delivering excellent customer outcomes in a dynamic environment.
- Qualifications: Experience with Windows, Linux, and virtual infrastructure; strong communication skills required.
Are you an experienced 2nd Line Engineer looking for your next opportunity within a security-led MSP? This is a permanent position requiring SC and NPPV3 security clearance – candidates without current clearance must be eligible and willing to undergo vetting.
The Role
You will be supporting a portfolio of customer environments, maintaining and monitoring cloud services, virtualised infrastructure, and Microsoft platforms. You’ll work closely with the wider engineering team and service desk to resolve incidents, contribute to continuous improvement, and deliver excellent customer outcomes.
Key Responsibilities
- Build, maintain, support and monitor VMware/Nutanix/ProxMox infrastructure
- Administer Microsoft Server 2022, Active Directory, DNS, and M365 environments
- Support endpoint devices, basic networking, and 3rd party applications
- Maintain EDR/MDR, backups, and resilience solutions
- Raise and resolve tickets effectively
Skills and Experience
- Proven experience supporting Windows desktops, servers, and Linux environments
- Hands-on experience with virtual infrastructure and local area networks
- Experience working in a regulated or controlled environment
- Strong communication skills and a customer-first mindset
- Organised, detail-oriented and able to prioritise workload effectively
Salary: £35,000 – £45,000 depending on experience
2nd Line Support Engineer in Reading employer: Xact Placements Ltd
Contact Detail:
Xact Placements Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to 2nd Line Support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your projects and achievements in supporting cloud services and virtual infrastructure. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line Support Engineer in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows desktops, servers, and Linux environments. We want to see how your skills match up with the key responsibilities listed in the job description.
Show Off Your Communication Skills: Since strong communication is key for this role, include examples of how you've effectively communicated with customers or team members in your previous jobs. We love a good story!
Be Clear About Your Experience: When detailing your hands-on experience with virtual infrastructure and local area networks, be specific! We want to know exactly what you've worked on and how it relates to the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Xact Placements Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of VMware, Nutanix, and ProxMox infrastructure. Be ready to discuss your hands-on experience with Microsoft Server 2022 and Active Directory, as these are key areas for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've effectively raised and resolved tickets in the past. Highlight your ability to troubleshoot issues with endpoint devices and basic networking, as this will demonstrate your practical skills.
✨Emphasise Your Customer-First Mindset
Since this role involves delivering excellent customer outcomes, be ready to share instances where you've gone above and beyond for clients. This will show that you understand the importance of customer satisfaction in a support role.
✨Be Organised and Detail-Oriented
During the interview, convey your organisational skills and how you prioritise your workload. You might want to mention any tools or methods you use to stay organised, as this is crucial in a fast-paced support environment.