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For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues across multiple sites.
- Company: Join a growing and supportive IT team in Rugby.
- Benefits: Gain valuable experience, develop skills, and enjoy a collaborative work environment.
- Why this job: Make a real difference by ensuring IT systems are secure and reliable.
- Qualifications: Proven IT support experience and strong problem-solving skills required.
- Other info: A full UK driving licence is essential for site travel.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen for a Field IT Systems Engineer to join a growing and supportive IT team. This is a hands-on, field-based role providing 1st and 2nd line IT support across four sites in Rugby. Reporting to the Lead IT Engineer, you will play a key role in ensuring IT systems remain secure, reliable, and fit for purpose.
Key Responsibilities:
- Provide 1st and 2nd line IT support to staff and students
- Support and maintain Windows-based environments
- Troubleshoot hardware, software, and network issues
- Assist with deployment and maintenance of IT hardware and software
- Support cloud-based systems including Google Workspace
- Manage user accounts, permissions, and IT assets
- Assist with data security, backups, and disaster recovery
- Liaise with third-party suppliers and escalate issues where required
The ideal candidate will have proven IT support experience, strong problem-solving skills, and excellent organisational ability. A full, clean UK driving licence is essential due to travel between local sites.
It Support Engineer employer: Xact Placements Ltd
Contact Detail:
Xact Placements Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a tangible look at what you can do beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or manage user accounts. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find the right role and connect with our supportive team. Plus, it shows you're serious about joining us!
We think you need these skills to ace It Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities and any hands-on experience you have with Windows environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Field IT Systems Engineer role and how you can contribute to our supportive IT team. Keep it friendly and professional!
Showcase Your Technical Skills: In your application, mention specific tools and technologies you’ve worked with, especially those related to cloud systems like Google Workspace. We love seeing candidates who are familiar with the tech we use!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Xact Placements Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows-based environments and cloud systems like Google Workspace. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Communication Skills
As an IT Support Engineer, you'll be interacting with staff and students regularly. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, especially when discussing how you would assist users with their IT issues.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, such as how you would handle a network outage or a hardware failure. Think through your approach to these problems beforehand, and be ready to outline your thought process step-by-step during the interview.
✨Highlight Your Organisational Skills
Since you'll be managing user accounts and IT assets across multiple sites, it's crucial to showcase your organisational abilities. Prepare examples of how you've successfully managed multiple tasks or projects in the past, and explain how you prioritise your workload to ensure everything runs smoothly.
