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For Companies At a Glance
- Tasks: Lead and support engineering teams while engaging directly with clients.
- Company: Dynamic IT Managed Service Provider experiencing exciting growth.
- Benefits: Competitive salary, company car, and opportunities for career progression.
- Why this job: Step into a leadership role and make a real impact in a supportive environment.
- Qualifications: Experience in MSP environments and strong technical skills across Microsoft technologies.
- Other info: Enjoy autonomy and influence while shaping the future of the engineering team.
The predicted salary is between 50000 - 65000 £ per year.
Location: Commutable to Basingstoke (regular client site visits)
Salary: £50,000 – £65,000 + company car
Type: Permanent, full-time
We’re working on behalf of a small, privately owned IT Managed Service Provider that is entering an exciting phase of growth and is now looking to appoint a Technical Engineering Manager. This role is ideal for a senior MSP engineer who enjoys being close to customers and wants to step into a leadership position while remaining technically hands-on.
The Role
Approximately 60% of this role will be spent on client sites, providing senior-level engineering support, technical oversight, and acting as a trusted escalation point. The remainder of the role will focus on leadership, service improvement, and building out the engineering function.
Key responsibilities include:
- Spending around 60% of your time on client sites, delivering hands-on engineering and technical leadership
- Acting as the senior escalation point across multiple customer environments
- Providing hands-on support across Microsoft technologies and core infrastructure
- Conducting client visits, technical reviews, and solution discussions
- Defining technical standards and improving service delivery
- Hiring, onboarding, mentoring, and managing support engineers as the team grows
- Working closely with the owners to shape the technical roadmap of the business
Technical Background
The business is largely vendor-agnostic, so strong core experience is more important than specific certifications. You should have experience across:
- Managed Service Provider environments (essential)
- Microsoft stack: Microsoft 365, Azure, Windows Server, Active Directory
- Networking fundamentals (routing, switching, VLANs, Wi-Fi)
- Next-generation firewalls (e.g. Fortinet, Sophos, WatchGuard, Palo Alto, etc.)
- Supporting multiple client environments with varying requirements
About You
- Strong technical background within an MSP or multi-client environment
- Comfortable spending a significant portion of time on client sites
- Either already managing engineers or ready to step into your first formal management role
- Confident, credible, and professional when dealing with customers
Why Apply?
- A genuine opportunity to build and lead an engineering team
- High level of autonomy and influence
- Varied, hands-on role with significant customer interaction
- Supportive, owner-managed MSP with short decision-making lines
- Clear progression as the business continues to grow
This role requires someone commutable to the Basingstoke area, with flexibility for regular client site visits. A company car is provided.
Technical Manager / IT Manager in Hampshire employer: Xact Placements Ltd
Contact Detail:
Xact Placements Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Manager / IT Manager in Hampshire
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local meetups, tech events, or even online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your hands-on experience with Microsoft technologies and your approach to managing teams. Bring examples of how you've improved service delivery in past roles.
✨Tip Number 3
Don’t just apply; engage! When you find a role that excites you, reach out to the company directly through our website. A personal touch can make all the difference and shows you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare for the interview like it’s a technical review! Brush up on your knowledge of networking fundamentals and next-gen firewalls. Be ready to discuss how you would handle real-world scenarios and lead a team effectively.
We think you need these skills to ace Technical Manager / IT Manager in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your MSP experience and any relevant technical expertise, especially with Microsoft technologies and networking fundamentals.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of your leadership experience and how you've successfully managed client relationships in the past.
Showcase Your Technical Skills: In your application, don't shy away from detailing your technical background. Mention your hands-on experience with core infrastructure and any relevant projects that demonstrate your problem-solving abilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Xact Placements Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft technologies and networking fundamentals. Be ready to discuss your hands-on experience with these systems, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Leadership Skills
Since this role involves stepping into a leadership position, prepare examples of how you've managed or mentored others in the past. Think about times when you’ve improved service delivery or defined technical standards, and be ready to share those stories.
✨Understand the Company Culture
Research the company’s values and culture. Since it’s a small, owner-managed MSP, they’ll likely appreciate candidates who align with their ethos. Be prepared to discuss how you can contribute to their growth and team dynamics.
✨Prepare for Client Interaction Scenarios
Given that 60% of the role is client-facing, think about how you would handle various client scenarios. Prepare to discuss how you would conduct technical reviews or solution discussions, and demonstrate your confidence and professionalism in these situations.
