At a Glance
- Tasks: Lead a team while providing hands-on engineering support and technical oversight.
- Company: A growing, privately owned IT Managed Service Provider with a focus on customer relationships.
- Benefits: Competitive salary, company car, and opportunities for professional growth.
- Other info: Join a dynamic team during an exciting phase of growth.
- Why this job: Step into a leadership role while staying technically engaged in exciting projects.
- Qualifications: Senior MSP engineering experience and strong leadership skills.
The predicted salary is between 50000 - 65000 £ per year.
Location: Commutable to Basingstoke (regular client site visits)
Salary: 50,000 - 65,000 + company car
Type: Permanent, full-time
We are working on behalf of a small, privately owned IT Managed Service Provider that is entering an exciting phase of growth and is now looking to appoint a Technical Engineering Manager. This role is ideal for a senior MSP engineer who enjoys being close to customers and wants to step into a leadership position while remaining technically hands-on.
The Role
- Providing senior-level engineering support, technical oversight, and acting as a trusted escalation point.
- The remainder of the role will focus on leadership, service improvement, and building out the engineering function.
Key responsibilities include:
- Delivering hands-on engineering and technical leadership
- Acting as the senior escalation point across multiple customer environments
- Providing hands-on support across Microsoft technologies and core infrastructure
- Conducting client visits, technical reviews, and solution discussions
- Defining technical standards and improving service delivery
- Hiring, onboarding, mentoring, and managing support engineers as the team grows
- Working closely with the owners to shape the technical roadmap of the business
Technical Background
The business is largely vendor-agnostic, so strong core experience is essential.
IT Manager in Hampshire employer: Xact Placements Ltd
As a small, privately owned IT Managed Service Provider based near Basingstoke, we pride ourselves on fostering a collaborative and supportive work culture that values both technical expertise and personal growth. Employees enjoy competitive salaries, a company car, and the opportunity to take on leadership roles while remaining hands-on with technology. With a focus on service improvement and team development, we offer a unique environment where you can make a meaningful impact as we grow together.
StudySmarter Expert Advice🤫
We think this is how you could land IT Manager in Hampshire
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT industry, especially those who work at MSPs. Attend local meetups or tech events around Basingstoke to make those valuable connections that could lead to your next job.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your hands-on experience with Microsoft technologies and core infrastructure. Share specific examples of how you've improved service delivery in past roles.
✨Tip Number 3
Don’t just apply – engage! When you find a role that excites you, reach out directly to the hiring manager or someone in the company. A quick message expressing your enthusiasm can set you apart from the crowd.
✨Tip Number 4
Keep it real during interviews! Be honest about your technical expertise and leadership style. Companies want to see the real you, so don’t hesitate to share your vision for shaping their technical roadmap and how you plan to mentor new engineers.
We think you need these skills to ace IT Manager in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Manager role. Highlight your technical expertise and any leadership experience you've had, as we want to see how you can contribute to our growth.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Be genuine and let your personality come through.
Showcase Your Technical Skills:Since this role involves hands-on engineering support, make sure to detail your experience with Microsoft technologies and core infrastructure. We want to know how you’ve tackled challenges in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Xact Placements Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft technologies and core infrastructure. Be ready to discuss specific projects you've worked on and how you've provided hands-on engineering support in the past.
✨Showcase Your Leadership Skills
Since this role involves mentoring and managing support engineers, be prepared to share examples of how you've led teams or improved service delivery. Highlight any experience you have in hiring and onboarding new staff.
✨Understand the Company Culture
Research the company’s values and culture. Since it’s a small, privately owned MSP, showing that you understand their approach to client relationships and service improvement will set you apart from other candidates.
✨Prepare for Client Interaction Scenarios
Given the role's focus on client visits and technical reviews, think about how you would handle various client scenarios. Prepare to discuss how you would approach solution discussions and manage escalations effectively.
