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For Companies At a Glance
- Tasks: Provide top-notch technical support and deliver exciting infrastructure projects.
- Company: Join a well-established Managed Service Provider with a dynamic team.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Why this job: Make a real difference by solving complex technical challenges for clients.
- Qualifications: Experience in 2nd/3rd Line support and strong customer-facing skills.
- Other info: Enjoy a mix of remote work and onsite client engagement.
The predicted salary is between 38000 - 45000 £ per year.
We are recruiting on behalf of a well-established Managed Service Provider who are seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team. This role would suit a confident, customer-facing engineer with strong MSP experience who enjoys a mix of hands-on technical support, project delivery, and onsite client engagement.
The Role
- Providing high-quality technical support remotely and onsite
- Acting as an escalation point for complex support issues
- Delivering infrastructure and cloud projects from design through to implementation
- Configure, support, and maintain networks and firewalls
- Working closely with customers to understand technical challenges and provide effective solutions
- Carrying out site visits, system upgrades, and planned maintenance
- Producing clear technical documentation and handovers
Required Experience & Skills
- Proven experience in a 2nd / 3rd Line role within an MSP
- Strong background supporting Windows Server and Microsoft 365 environments
- Experience with virtualisation technologies (VMware and/or Hyper-V)
- Solid understanding of networking and security, including firewalls and VPNs
- Familiarity with backup and business continuity solutions
- Confident communicator with excellent customer-facing skills
- Ability to manage multiple priorities and work effectively under pressure
- Full UK driving licence
2nd/3rd Line Support Engineer in Hampshire employer: Xact Placements Ltd
Contact Detail:
Xact Placements Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line Support Engineer in Hampshire
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in your area. It's a great way to meet potential employers and show off your passion for the field.
✨Tip Number 2
Don’t just apply online; reach out directly! Find the hiring manager on LinkedIn and drop them a message. A personal touch can make you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace 2nd/3rd Line Support Engineer in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd/3rd line support, especially within an MSP. We want to see how your skills match the job description, so don’t be shy about showcasing your technical prowess and customer-facing abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your past experiences that relate to the responsibilities listed in the job description. We love a good story!
Show Off Your Technical Skills: When filling out your application, make sure to mention your experience with Windows Server, Microsoft 365, and any virtualisation technologies like VMware or Hyper-V. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Xact Placements Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Microsoft 365, and virtualisation technologies like VMware or Hyper-V. Be ready to discuss specific scenarios where you've tackled complex issues, as this will show your hands-on experience.
✨Show Off Your Customer Skills
Since this role involves a lot of client interaction, prepare examples that highlight your customer-facing skills. Think about times when you’ve successfully resolved a client’s issue or improved their experience. This will demonstrate your ability to communicate effectively and build relationships.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle specific technical challenges or project deliveries. This not only shows your problem-solving skills but also your thought process in real-world situations.
✨Bring Documentation Samples
Since producing clear technical documentation is part of the job, consider bringing samples of your previous work. This could be anything from system upgrade plans to handover documents. It’ll give the interviewers a tangible sense of your attention to detail and professionalism.
