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- Tasks: As a Field Engineer, you'll repair equipment and assist with installations nationwide.
- Company: Join a successful Managed Service Provider based in Berkshire, known for its customer focus.
- Benefits: Enjoy a full-time role with potential remote work and flexible hours.
- Why this job: This role offers hands-on experience, travel opportunities, and a chance to make a real impact.
- Qualifications: Experience in IT field service repair and a full driving licence are essential; CompTIA A+ is a plus.
- Other info: Expect overnight stays and a rota for out-of-hours support to ensure 24/7 coverage.
The predicted salary is between 36000 - 60000 £ per year.
Are you looking for a new exciting opportunity working as a Field Engineer for a successful Managed Service Provider to be based in Berkshire? Your role will be to perform field service visits to our client base to repair failed equipment, assist with installation projects, and provide telephone support when required.
This is a field-based role with national coverage and will require you to have a full driving license. This role will involve overnight stays as and when required to suit the needs of the business. You will have experience working in a customer-focused role and within IT field service repair.
CompTIA A+ Certification is desirable. This is a full-time permanent position and may involve working out of hours on a rota basis to ensure there is 24-hour cover 365 days a year. The standard working days are Monday to Friday.
Field Engineer (Hardware / Break Fix) employer: Xact Placements Ltd
Contact Detail:
Xact Placements Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer (Hardware / Break Fix)
✨Tip Number 1
Familiarise yourself with the latest hardware technologies and repair techniques. Being knowledgeable about current trends in IT field service will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 2
Network with professionals in the field by attending industry events or joining relevant online forums. Building connections can lead to valuable insights and even job referrals, which can significantly increase your chances of landing the role.
✨Tip Number 3
Prepare for practical assessments that may be part of the interview process. Brush up on your troubleshooting skills and be ready to demonstrate your ability to diagnose and fix hardware issues on the spot.
✨Tip Number 4
Showcase your customer service skills during interviews. Since this role involves direct interaction with clients, emphasising your experience in providing excellent customer support can set you apart from other candidates.
We think you need these skills to ace Field Engineer (Hardware / Break Fix)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT field service repair and customer-focused roles. Emphasise any previous work with hardware repairs and installations, as well as your ability to provide telephone support.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience with field service visits, your driving licence, and your willingness to travel and stay overnight when necessary.
Highlight Certifications: If you have a CompTIA A+ Certification or any other relevant qualifications, make sure to mention them prominently in your application. This can set you apart from other candidates.
Showcase Soft Skills: In your application, highlight soft skills such as communication, problem-solving, and customer service. These are crucial for a role that involves direct interaction with clients and troubleshooting equipment issues.
How to prepare for a job interview at Xact Placements Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with hardware repairs and IT field service during the interview. Be prepared to discuss specific examples of past projects or challenges you've faced, as this will demonstrate your technical competence and problem-solving abilities.
✨Emphasise Customer Service Experience
Since this role is customer-focused, it's crucial to convey your ability to communicate effectively with clients. Share instances where you successfully resolved customer issues or provided exceptional service, as this will show that you understand the importance of client satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations in the field. Think about scenarios involving equipment failures or installation challenges, and be ready to explain your thought process and actions in those situations.
✨Demonstrate Flexibility and Adaptability
Given the nature of the job, you may need to travel and stay overnight. Be prepared to discuss your willingness to adapt to changing schedules and your ability to work out of hours when necessary. This will show that you are committed to meeting the needs of the business.
