At a Glance
- Tasks: Lead and support engineering teams while engaging directly with clients.
- Company: Dynamic IT Managed Service Provider experiencing exciting growth.
- Benefits: Competitive salary, company car, and opportunities for career progression.
- Other info: Enjoy autonomy and influence while shaping the future of the engineering team.
- Why this job: Step into a leadership role and make a real impact in a supportive environment.
- Qualifications: Experience in MSP environments and strong technical skills across Microsoft technologies.
Location: Commutable to Basingstoke (regular client site visits)
Salary: £50,000 – £65,000 + company car
Type: Permanent, full-time
We’re working on behalf of a small, privately owned IT Managed Service Provider that is entering an exciting phase of growth and is now looking to appoint a Technical Engineering Manager. This role is ideal for a senior MSP engineer who enjoys being close to customers and wants to step into a leadership position while remaining technically hands-on.
The Role
Providing senior-level engineering support, technical oversight, and acting as a trusted escalation point. The remainder of the role will focus on leadership, service improvement, and building out the engineering function.
Key responsibilities include:
- Delivering hands-on engineering and technical leadership
- Acting as the senior escalation point across multiple customer environments
- Providing hands-on support across Microsoft technologies and core infrastructure
- Conducting client visits, technical reviews, and solution discussions
- Defining technical standards and improving service delivery
- Hiring, onboarding, mentoring, and managing support engineers as the team grows
- Working closely with the owners to shape the technical roadmap of the business
Technical Background
The business is largely vendor-agnostic, so strong core experience is more important than specific certifications. You should have experience across:
- Managed Service Provider environments (essential)
- Microsoft stack: Microsoft 365, Azure, Windows Server, Active Directory
- Networking fundamentals (routing, switching, VLANs, Wi-Fi)
- Next-generation firewalls (e.g. Fortinet, Sophos, WatchGuard, Palo Alto, etc.)
- Supporting multiple client environments with varying requirements
About You
- Strong technical background within an MSP or multi-client environment
- Comfortable spending a significant portion of time on client sites
- Either already managing engineers or ready to step into your first formal management role
- Confident, credible, and professional when dealing with customers
Why Apply?
- A genuine opportunity to build and lead an engineering team
- High level of autonomy and influence
- Varied, hands-on role with significant customer interaction
- Supportive, owner-managed MSP with short decision-making lines
- Clear progression as the business continues to grow
This role requires someone commutable to the Basingstoke area, with flexibility for regular client site visits. A company car is provided.
IT Manager in Basingstoke employer: Xact Placements Ltd
Join a dynamic and supportive team at a privately owned IT Managed Service Provider in Basingstoke, where you will have the opportunity to lead and shape an engineering function while remaining hands-on with technology. Enjoy a high level of autonomy, regular client interaction, and clear pathways for career progression as the company continues to grow. With a focus on employee development and a collaborative work culture, this is an excellent place for those looking to make a meaningful impact in their role.
StudySmarter Expert Advice🤫
We think this is how you could land IT Manager in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Get ready for those interviews! Brush up on your technical knowledge and prepare to discuss your hands-on experience with Microsoft technologies and networking fundamentals. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to show your leadership potential! Even if you haven’t managed a team before, highlight any mentoring or training experiences you've had. We love seeing candidates who are ready to step up and lead!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in our growing team.
We think you need these skills to ace IT Manager in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Manager role. Highlight your experience in Managed Service Provider environments and any leadership roles you've had, as we want to see how you can step into this position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your technical background aligns with our needs. Don’t forget to mention your hands-on experience with Microsoft technologies and client interactions.
Showcase Your Technical Skills:In your application, be sure to detail your technical expertise, especially with the Microsoft stack and networking fundamentals. We’re looking for someone who can provide senior-level engineering support, so let us know how you’ve done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team during the hiring process.
How to prepare for a job interview at Xact Placements Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft technologies and networking fundamentals. Be ready to discuss your hands-on experience with these systems, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Leadership Skills
Since this role involves stepping into a leadership position, prepare examples of how you've managed teams or projects in the past. Highlight your mentoring experiences and how you've contributed to service improvements in previous roles.
✨Understand the Company Culture
Research the company’s values and culture. Since it’s a small, owner-managed MSP, they’ll likely appreciate candidates who align with their ethos. Be ready to discuss how you can contribute to their growth and team dynamics.
✨Prepare for Client Interaction Scenarios
Given the client-facing nature of the role, think about how you would handle various client scenarios. Prepare to discuss how you would conduct technical reviews or solution discussions, showcasing your communication skills and customer-centric approach.
