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For Companies At a Glance
- Tasks: Provide top-notch technical support and deliver exciting infrastructure projects.
- Company: Join a well-established Managed Service Provider with a dynamic team.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Why this job: Make a real impact by solving complex technical challenges for clients.
- Qualifications: Experience in 2nd/3rd Line support and strong customer-facing skills required.
- Other info: Enjoy a mix of remote and onsite work with excellent career progression.
The predicted salary is between 38000 - 45000 £ per year.
Location: Basingstoke
Salary: £38,000 – £45,000 per annum
We are recruiting on behalf of a well-established Managed Service Provider who are seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team. This role would suit a confident, customer-facing engineer with strong MSP experience who enjoys a mix of hands-on technical support, project delivery, and onsite client engagement.
The Role
- Providing high-quality technical support remotely and onsite
- Acting as an escalation point for complex support issues
- Delivering infrastructure and cloud projects from design through to implementation
- Configure, support, and maintain networks and firewalls
- Working closely with customers to understand technical challenges and provide effective solutions
- Carrying out site visits, system upgrades, and planned maintenance
- Producing clear technical documentation and handovers
Required Experience & Skills
- Proven experience in a 2nd / 3rd Line role within an MSP
- Strong background supporting Windows Server and Microsoft 365 environments
- Experience with virtualisation technologies (VMware and/or Hyper-V)
- Solid understanding of networking and security, including firewalls and VPNs
- Familiarity with backup and business continuity solutions
- Confident communicator with excellent customer-facing skills
- Ability to manage multiple priorities and work effectively under pressure
- Full UK driving licence
2nd/3rd Line Support Engineer in Basingstoke employer: Xact Placements Ltd
Contact Detail:
Xact Placements Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line Support Engineer in Basingstoke
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, especially those who work at Managed Service Providers. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meetup, be ready to discuss your hands-on experience with Windows Server and Microsoft 365. Real-life examples will make you stand out.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, drop a quick thank-you email. It keeps you fresh in their minds and shows you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application process. Plus, it’s a great way to ensure your CV lands directly in the right hands.
We think you need these skills to ace 2nd/3rd Line Support Engineer in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd/3rd line support, especially within an MSP. We want to see how your skills match the job description, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your customer-facing experience and any successful projects you've delivered.
Show Off Your Technical Skills: When filling out your application, make sure to mention your experience with Windows Server, Microsoft 365, and any virtualisation technologies like VMware or Hyper-V. We love seeing candidates who can hit the ground running!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Xact Placements Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Microsoft 365, and virtualisation technologies like VMware or Hyper-V. Be ready to discuss specific scenarios where you've tackled complex issues, as this will show your hands-on experience.
✨Show Off Your Customer Skills
Since this role involves a lot of client interaction, prepare examples that highlight your customer-facing skills. Think about times when you’ve successfully resolved a client’s issue or improved their experience, and be ready to share those stories.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle specific technical challenges or project deliveries. This will demonstrate your problem-solving abilities and how you approach real-world situations.
✨Bring Documentation Samples
Since producing clear technical documentation is part of the job, consider bringing samples of your previous work. This could include handover documents or project plans. It shows you take pride in your work and understand the importance of clear communication.
