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- Tasks: Provide hands-on technical support and manage complex client issues.
- Company: Established Managed Service Provider in Basingstoke with a strong reputation.
- Benefits: Competitive salary between £38,000 to £45,000 per annum and opportunities for growth.
- Why this job: Engage with clients and tackle exciting technical challenges every day.
- Qualifications: Experience in MSP roles, strong customer service skills, and knowledge of networking and security.
- Other info: Join a dynamic team focused on delivering high-quality support and innovative solutions.
The predicted salary is between 38000 - 45000 £ per year.
A well-established Managed Service Provider in Basingstoke is seeking an experienced 2nd / 3rd Line Support Engineer. This role calls for a confident engineer with strong MSP experience who enjoys hands-on technical support and client engagement.
Responsibilities include:
- Providing high-quality support
- Acting as an escalation point for complex issues
- Delivering technical projects
The ideal candidate should have proven experience in similar roles, strong customer-facing skills, and knowledge of networking, security, and virtualization technologies.
The salary ranges from £38,000 to £45,000 per annum.
2nd/3rd Line MSP Engineer – Customer-Facing Cloud & Network in Basingstoke employer: Xact Placements Ltd
Contact Detail:
Xact Placements Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line MSP Engineer – Customer-Facing Cloud & Network in Basingstoke
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in Basingstoke to connect with potential employers and fellow engineers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your technical projects and customer success stories. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to MSP roles, especially around networking and security. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for the right roles. Plus, it shows you're genuinely interested in joining our team and helps us get to know you better.
We think you need these skills to ace 2nd/3rd Line MSP Engineer – Customer-Facing Cloud & Network in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd/3rd line support and any relevant MSP roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your customer-facing abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your hands-on technical support experience and how you've tackled complex issues in the past.
Showcase Your Technical Skills: We’re keen on your knowledge of networking, security, and virtualization technologies. Make sure to mention any relevant certifications or projects that demonstrate your expertise in these areas. We love seeing practical applications of your skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Xact Placements Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your networking, security, and virtualisation knowledge. Be ready to discuss specific technologies you've worked with and how you've applied them in real-world scenarios. This will show that you're not just familiar with the concepts but can also implement them effectively.
✨Show Off Your Customer Skills
Since this role is customer-facing, be prepared to share examples of how you've successfully engaged with clients in the past. Think about times when you resolved complex issues or delivered technical projects while keeping the client informed and satisfied. This will highlight your ability to communicate effectively under pressure.
✨Prepare for Technical Scenarios
Expect to face some technical questions or scenarios during the interview. Practice explaining your thought process when troubleshooting issues or implementing solutions. This will demonstrate your problem-solving skills and your approach to handling escalated situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current projects, team dynamics, or how they measure success in this position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
