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For Companies At a Glance
- Tasks: Provide 2nd line support and coordinate a dynamic team in a tech-driven environment.
- Company: Join a growing Managed Service Provider near Richmond, London.
- Benefits: Competitive salary of £40,000, hands-on experience, and leadership opportunities.
- Why this job: Step into a leadership role while staying close to the latest technology.
- Qualifications: Experience in a 2nd line role with strong Microsoft 365 and networking knowledge.
- Other info: Build strong client relationships and enhance your career in a supportive team.
The predicted salary is between 40000 - 40000 £ per year.
We're hiring a 2nd Line Support Team Coordinator to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.
Key Responsibilities
- Provide 2nd line support across Microsoft, cloud, and network environments
- Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
- Assist with cloud administration, updates, and system improvements
- Coordinate workloads across engineers and support day-to-day service delivery
- Build strong client relationships and deliver excellent customer service
Skills & Experience
- Experience in a 2nd line role within an MSP
- Strong knowledge of Microsoft 365, Windows environments, and basic networking
- Exposure to firewalls (FortiGate desirable) and MDM solutions
- O365 conditional access and SharePoint setup
- PowerBI knowledge advantageous
- Good communication and organisational skills
2Nd Line Support Team Coordinator employer: Xact Placements Ltd
Contact Detail:
Xact Placements Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2Nd Line Support Team Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with Microsoft 365 and cloud solutions. Real-life examples will make you stand out.
✨Tip Number 3
Prepare for the technical questions! Brush up on your knowledge of firewalls and MDM solutions. Being able to confidently answer questions about these topics will show that you're the right fit for the 2nd Line Support Team Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications from motivated candidates like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace 2Nd Line Support Team Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your knowledge of Microsoft 365 and networking!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the 2nd Line Support Team Coordinator position and how your skills can help us deliver excellent customer service. Keep it personal and engaging!
Showcase Your Communication Skills: Since this role involves coordinating with engineers and clients, we need to see your communication skills in action. Whether it’s in your CV or cover letter, make sure to highlight examples where you’ve successfully communicated complex information.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Xact Placements Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, SharePoint, and basic networking. Be ready to discuss your hands-on experience with these technologies, as well as any cloud administration tasks you've handled. This will show that you're not just a coordinator but also technically savvy.
✨Showcase Your Leadership Skills
As a 2nd Line Support Team Coordinator, you'll need to demonstrate your ability to lead and coordinate workloads. Prepare examples from your past roles where you've successfully managed a team or project. Highlight how you ensured smooth service delivery and built strong client relationships.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. You might be asked to explain technical concepts to non-technical clients, so being able to simplify complex information is crucial.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.