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- Tasks: Provide top-notch 1st Line Support to customers via phone and remote tools.
- Company: Join a dynamic team in Witney, Oxfordshire, focused on excellent customer service.
- Benefits: Competitive salary of £25,000-£28,000 and opportunities for growth.
- Why this job: Kickstart your career in tech while helping customers solve their issues.
- Qualifications: Experience in a similar role and strong communication skills required.
- Other info: Work in a supportive environment with a focus on professional development.
The predicted salary is between 25000 - 28000 £ per year.
Are you looking for a new exciting opportunity working as a 1st Line Support Engineer to be based in Witney, Oxfordshire?
Main Duties of the Role:
- Providing 1st Line Support to customers via phone and remote tools providing excellent customer service
- Logging tickets, and escalating when required
- Prioritising workloads and action tickets in line with SLAs
- Maintaining documentation accurately and keeping it up to date
Your Skills and Experience:
- Experience within a similar position
- Excellent communication skills both written and verbal
- Windows Desktop Operating Systems
- Windows Server, Microsoft 365, Active Directory
- Hardware Support
- Full driving license
Salary:
£25,000-£28,000 per annum, depending on experience
1st Line Service Desk Analyst employer: Xact Placements Ltd
Contact Detail:
Xact Placements Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in support roles. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Practice your phone skills! Since you'll be providing 1st Line Support, it's crucial to sound confident and clear over the phone. Grab a friend and do some mock calls to get comfortable with common support scenarios.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've tackled tricky tech issues in the past. This will demonstrate your ability to handle the kind of challenges you'll face in this role.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace 1st Line Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line Service Desk Analyst role. Highlight your experience with Windows Desktop Operating Systems and any relevant customer service skills. We want to see how you fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this opportunity and how your skills match the job description. We love seeing genuine enthusiasm!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and professional. We appreciate good communication right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Let’s get your application in!
How to prepare for a job interview at Xact Placements Ltd
✨Know Your Tech
Make sure you brush up on your knowledge of Windows Desktop Operating Systems, Microsoft 365, and Active Directory. Be ready to discuss your experience with these tools and how you've used them in previous roles.
✨Customer Service is Key
Since this role involves providing excellent customer service, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to showcase your communication skills.
✨Ticket Logging and Prioritisation
Familiarise yourself with ticket logging systems and SLAs. Be prepared to explain how you would prioritise workloads and manage multiple tickets effectively, as this will be crucial in your role.
✨Documentation Matters
Highlight your attention to detail by discussing how you maintain accurate documentation. Bring examples of how you've kept records up to date in past positions, as this will demonstrate your organisational skills.
