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For Companies At a Glance
- Tasks: Provide 1st Line Support to customers via phone and remote tools.
- Company: Join a dynamic team in Witney, Oxfordshire.
- Benefits: Competitive salary and opportunities for career growth.
- Why this job: Kickstart your tech career while helping customers solve their issues.
- Qualifications: Experience in a similar role and excellent communication skills required.
- Other info: Work in a supportive environment with a focus on customer service.
The predicted salary is between 21500 - 24500 £ per year.
Are you looking for a new exciting opportunity working as a 1st Line Support Engineer to be based in Witney, Oxfordshire?
Main Duties of the Role
- Providing 1st Line Support to customers via phone and remote tools providing excellent customer service
- Logging tickets, and escalating when required
- Prioritising workloads and action tickets in line with SLAs
- Maintaining documentation accurately and keeping it up to date
Your Skills and Experience
- Experience within a similar position
- Excellent communication skills both written and verbal
- Windows Desktop Operating Systems
- Windows Server, Microsoft 365, Active Directory
- Hardware Support
- Full driving license
Salary £25,000-£28,000 per annum, depending on experience
Service Desk Analyst in Witney employer: XACT PLACEMENTS LIMITED
Contact Detail:
XACT PLACEMENTS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Witney
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in support roles. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions for 1st Line Support roles. We can help you with mock interviews to boost your confidence and nail those tricky scenarios.
✨Tip Number 3
Show off your skills! If you’ve got experience with Windows Desktop Operating Systems or Microsoft 365, make sure to highlight that in conversations. We want to see how you can bring value to the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Analyst in Witney
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line Support and any relevant skills. We want to see how your background fits with the role, so don’t be shy about showcasing your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Service Desk Analyst position and how your skills align with our needs. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear language, check for typos, and structure your thoughts logically. We appreciate clarity and professionalism!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at XACT PLACEMENTS LIMITED
✨Know Your Tech
Brush up on your knowledge of Windows Desktop Operating Systems, Windows Server, and Microsoft 365. Be ready to discuss how you've used these tools in previous roles, as this will show your technical competence and readiness for the Service Desk Analyst position.
✨Customer Service is Key
Since the role involves providing excellent customer service, prepare examples of how you've handled customer queries or issues in the past. Think about specific situations where you went above and beyond to help a customer, as this will demonstrate your commitment to service excellence.
✨Ticketing System Familiarity
Familiarise yourself with common ticketing systems and processes. Be prepared to discuss how you would log tickets, prioritise workloads, and escalate issues when necessary. Showing that you understand the importance of SLAs will impress your interviewers.
✨Communication Skills Matter
Practice your verbal and written communication skills. You might be asked to explain a technical issue to someone without a tech background, so think about how you can simplify complex concepts. Clear communication is crucial in a support role, and demonstrating this skill will set you apart.
