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- Tasks: Lead operational teams to deliver high-quality IT services to schools across the UK.
- Company: A leading Managed Service Provider dedicated to transforming education through technology.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of IT in schools.
- Why this job: Make a real impact on education by driving operational excellence and innovation.
- Qualifications: Extensive experience in MSP environments and proven leadership in service delivery operations.
- Other info: Join a dynamic team focused on continuous improvement and professional growth.
The predicted salary is between 43200 - 72000 £ per year.
Our client, a leading Managed Service Provider (MSP) specialising in delivering IT services and technical projects to schools nationwide, is seeking an experienced Operations Director. This is a strategic, hands-on leadership role driving operational excellence across service delivery, technical teams, and project delivery.
Reporting directly to the Managing Director, you will play a key role in shaping scalable, efficient operations that support growth, improve customer experience, and strengthen the delivery of managed IT services to over 5,000 schools across the UK.
Key Responsibilities- Operational Leadership & Transformation
- Lead operational teams to deliver consistent, high-quality services.
- Drive process improvement, change management, and operational modernisation.
- Align ways of working across field teams, service desk, and projects.
- Champion a culture of continuous improvement and operational excellence.
- Service Delivery & Performance
- Ensure a reliable, professional managed service for all customers.
- Set service performance metrics and monitor results.
- Drive consistency, standards, and best practices across teams.
- Strengthen operational documentation, processes, and shared methodologies.
- Project Delivery
- Oversee successful technical project delivery, ensuring minimal disruption.
- Support project frameworks, resource planning, and capability development.
- Ensure project delivery supports business growth and onboarding.
- Strategic Leadership
- Contribute to the wider strategic direction of the MSP.
- Align operational infrastructure with commercial and growth plans.
- Provide insight on resource planning, capacity, service development, and long-term operational needs.
- People Leadership
- Build strong leadership within operational teams.
- Drive accountability, performance management, and workforce planning.
- Identify and develop future leaders.
- Work closely with People & Culture to support engagement and development.
- Essential
- Extensive experience in a Managed Service Provider (MSP) environment.
- Proven leadership of large-scale service delivery operations.
- Strong background in operational transformation and change management.
- Experience overseeing technical support, service desk, and project teams.
- Ability to develop processes, frameworks, and operational efficiencies.
- Excellent communication and stakeholder engagement skills.
- Comfortable operating in a fast-paced, evolving environment.
- Desirable
- Experience working in the education/schools IT sector.
- Knowledge of ITIL, Prince2, or similar operational frameworks.
- Highly driven and results-focused.
- Confident leading organisational change.
- Collaborative, team-oriented, and customer-focused.
- Able to operate strategically while remaining hands-on as needed.
Operations Director in Witney employer: XACT PLACEMENTS LIMITED
Contact Detail:
XACT PLACEMENTS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director in Witney
✨Tip Number 1
Network like a pro! Reach out to your connections in the MSP world and let them know you're on the hunt for an Operations Director role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service delivery model and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share specific examples of how you've driven operational excellence and transformation in previous roles. This is your chance to shine and demonstrate your fit for the strategic leadership aspect of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged in the process.
We think you need these skills to ace Operations Director in Witney
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Director role. Highlight your experience in MSP environments and any leadership roles you've held. We want to see how your skills align with the job description, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your operational leadership and transformation experiences that relate directly to the responsibilities listed.
Showcase Your Achievements: When detailing your past roles, focus on achievements rather than just duties. Use metrics where possible to demonstrate your impact, like improvements in service delivery or successful project completions. We love numbers that tell a story!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at XACT PLACEMENTS LIMITED
✨Know Your MSP Inside Out
Before the interview, dive deep into the company’s background, values, and recent projects. Understanding their approach to service delivery and operational excellence will help you align your experience with their needs.
✨Showcase Your Leadership Style
Be ready to discuss your leadership philosophy and how you've successfully led teams in the past. Use specific examples that highlight your ability to drive operational transformation and foster a culture of continuous improvement.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific challenges in an MSP environment. Think about past experiences where you improved processes or managed change, and be prepared to explain your thought process and outcomes.
✨Engage with Strategic Insights
Demonstrate your understanding of the strategic direction of the MSP by discussing how you can align operational infrastructure with commercial growth plans. Bring insights on resource planning and capacity management to the table.