Our client is a leading provider of technology-driven facilities management solutions, working with over 30 blue-chip clients. They are expanding rapidly and are currently looking to take on an organised and proactive, friendly Customer Service Operator that can work in a team environment as a team player.
Duties
- Act as the first point of contact for all incoming client enquiries, providing professional and timely assistance.
- Support operations teams with reactive requests, quotations, and scheduling of tasks.
- Manage and respond to calls and emails courteously and efficiently.
- Use our in-house system and any other relevant software to log, update, and manage service requests.
- Liaise with and instruct suppliers to carry out works, monitor progress, and ensure event closure details are accurately recorded.
- Maintain up-to-date supplier contact details and service compliance documents.
- Ensure building and contact information is correctly maintained.
- Provide ad-hoc support to the Service Desk Manager, including cover for team absence due to holidays or sickness.
Skills and Experience
- Excellent communication skills, both written and verbal.
- Strong customer focus and problem-solving abilities.
- Ability to manage multiple tasks and prioritise effectively.
- Team player with a positive attitude and willingness to learn.
- Familiarity with Microsoft Office and task management software (desirable).
- Previous experience in facilities management or support service roles is a plus, but not required (full training provided).
On Offer:
- Competitive salary £25,000, depending on experience and skills
- Full training and career development opportunities.
- A supportive team environment and room for growth.
