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- Tasks: Join us as a Technical Support Engineer, tackling network issues and installations daily.
- Company: Be part of a thriving Service Provider in Maidenhead, known for its innovative solutions.
- Benefits: Enjoy a competitive salary, hands-on experience, and opportunities for growth.
- Why this job: This role offers diverse challenges, a supportive culture, and the chance to make a real impact.
- Qualifications: 3+ years in technical support, strong Windows Server knowledge, and excellent communication skills required.
- Other info: A full UK driving licence is essential for this field-based position.
The predicted salary is between 30000 - 40000 £ per year.
Technical Support EngineerLocation: Maidenhead, BerkshireSalary: £30,000 – £40,000
We are working with a successful Service Provider to find a hands-onTechnical Support Engineer to join their team in Maidenhead. This is a varied field-based role combining 1st and 2nd line network support with on-site cabling and infrastructure installation.
Key Responsibilities:
- Provide 2nd line support across a range of clients and systems
- Troubleshoot network, server, desktop, and cloud-based issues
- Support Windows Server, Active Directory, and Microsoft 365 environments
- Assist with networking tasks (switching, routing, firewall configurations)
- Configure and manage devices including Meraki, DrayTek, and Sophos firewalls
- Perform on-site installations and support as required
- Document issues, solutions, and changes in service systems
- Deliver excellent customer service and represent the business professionally on-site
Requirements:
- 3+ years in a technical support or network support role
- Strong understanding of Windows Server 2012+ and Windows 10+
- Hands-on experience with Active Directory, Group Policy, Microsoft 365, and SharePoint Online
- Good networking knowledge: DNS, routing, switching
- Experience supporting users remotely and on-site
- Excellent communication skills and a proactive, problem-solving mindset
- Full UK driving licence
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Technical Support Engineer employer: XACT PLACEMENTS LIMITED
Contact Detail:
XACT PLACEMENTS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and Microsoft 365. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Brush up on your networking knowledge, especially around DNS, routing, and switching. Being able to discuss these topics confidently during an interview will demonstrate your technical expertise and problem-solving skills.
✨Tip Number 3
Prepare for potential scenario-based questions that assess your troubleshooting abilities. Think of examples from your past experiences where you successfully resolved technical issues, as this will showcase your practical skills.
✨Tip Number 4
Since this role involves customer interaction, practice your communication skills. Be ready to explain complex technical concepts in simple terms, as this will highlight your ability to deliver excellent customer service.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and network management. Emphasise your hands-on experience with Windows Server, Active Directory, and Microsoft 365, as well as any specific networking knowledge you possess.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving mindset and excellent communication skills. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the company's success.
Highlight Relevant Certifications: If you have any certifications related to networking or technical support, such as CompTIA Network+ or Microsoft Certified: Azure Fundamentals, be sure to include them in your application. This can set you apart from other candidates.
Showcase Customer Service Skills: Since delivering excellent customer service is key for this role, provide examples in your application of how you've effectively communicated with clients and resolved their issues. This will demonstrate your ability to represent the business professionally on-site.
How to prepare for a job interview at XACT PLACEMENTS LIMITED
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Active Directory, and Microsoft 365. Highlight specific examples of how you've troubleshot issues or configured devices in previous roles.
✨Demonstrate Problem-Solving Abilities
Employ the STAR method (Situation, Task, Action, Result) to describe past challenges you've faced in technical support. This will help illustrate your proactive mindset and ability to resolve issues effectively.
✨Emphasise Customer Service
Since this role involves direct client interaction, be ready to share instances where you provided excellent customer service. Discuss how you handled difficult situations and maintained professionalism on-site.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios or technical questions during the interview. Brush up on networking concepts like DNS, routing, and switching, and be ready to explain your thought process when troubleshooting.
