At a Glance
- Tasks: Lead and support engineering teams while delivering hands-on technical solutions to clients.
- Company: Dynamic IT Managed Service Provider with a focus on growth and innovation.
- Benefits: Competitive salary, company car, and opportunities for professional development.
- Other info: Enjoy autonomy and clear career progression as the company expands.
- Why this job: Step into a leadership role and make a real impact in a supportive environment.
- Qualifications: Experience in MSP environments and strong technical skills across Microsoft technologies.
The predicted salary is between 50000 - 65000 € per year.
Location: Commutable to Basingstoke (regular client site visits)
Salary: £50,000 – £65,000 + company car
Type: Permanent, full-time
We’re working on behalf of a small, privately owned IT Managed Service Provider that is entering an exciting phase of growth and is now looking to appoint a Technical Engineering Manager. This role is ideal for a senior MSP engineer who enjoys being close to customers and wants to step into a leadership position while remaining technically hands-on.
The Role
Approximately 60% of this role will be spent on client sites, providing senior-level engineering support, technical oversight, and acting as a trusted escalation point. The remainder of the role will focus on leadership, service improvement, and building out the engineering function.
Key responsibilities include:
- Spending around 60% of your time on client sites, delivering hands-on engineering and technical leadership
- Acting as the senior escalation point across multiple customer environments
- Providing hands-on support across Microsoft technologies and core infrastructure
- Conducting client visits, technical reviews, and solution discussions
- Defining technical standards and improving service delivery
- Hiring, onboarding, mentoring, and managing support engineers as the team grows
- Working closely with the owners to shape the technical roadmap of the business
Technical Background
The business is largely vendor-agnostic, so strong core experience is more important than specific certifications. You should have experience across:
- Managed Service Provider environments (essential)
- Microsoft stack: Microsoft 365, Azure, Windows Server, Active Directory
- Networking fundamentals (routing, switching, VLANs, Wi-Fi)
- Next-generation firewalls (e.g. Fortinet, Sophos, WatchGuard, Palo Alto, etc.)
- Supporting multiple client environments with varying requirements
About You
- Strong technical background within an MSP or multi-client environment
- Comfortable spending a significant portion of time on client sites
- Either already managing engineers or ready to step into your first formal management role
- Confident, credible, and professional when dealing with customers
Why Apply?
- A genuine opportunity to build and lead an engineering team
- High level of autonomy and influence
- Varied, hands-on role with significant customer interaction
- Supportive, owner-managed MSP with short decision-making lines
- Clear progression as the business continues to grow
This role requires someone commutable to the Basingstoke area, with flexibility for regular client site visits. A company car is provided.
Technical Manager / IT Manager employer: Xact Placements Limited
Join a dynamic and supportive team at a privately owned IT Managed Service Provider in Basingstoke, where you will have the opportunity to lead and shape an engineering team while remaining hands-on with technology. Enjoy a high level of autonomy, direct influence on service delivery, and clear pathways for career progression as the company continues to grow. With regular client interactions and a focus on employee development, this role offers a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Manager / IT Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or clients, don’t hold back on demonstrating your technical know-how. Bring examples of past projects or solutions you've implemented to the table.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest. You never know, they might just create a role for the right person!
✨Tip Number 4
Prepare for the interview like it’s a tech demo! Research the company’s tech stack and think about how your experience aligns with their needs. Be ready to discuss how you can improve their service delivery and lead their engineering team.
We think you need these skills to ace Technical Manager / IT Manager
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you dive into your application, take a good look at the job description. It’s packed with info about what we’re looking for, and it’ll help you tailor your application to show us you’re the perfect fit!
Show Off Your Technical Skills:We want to see your technical prowess shine through! Make sure to highlight your experience with Microsoft technologies and any relevant MSP background. This is your chance to impress us with your hands-on skills and leadership potential.
Be Personal and Authentic:When writing your application, let your personality come through. We love seeing genuine passion and enthusiasm, so don’t be afraid to share why you’re excited about this role and how you can contribute to our team.
Apply Through Our Website:To make sure your application gets to us without a hitch, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re in the running for this exciting opportunity!
How to prepare for a job interview at Xact Placements Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft technologies and networking fundamentals. Be ready to discuss your hands-on experience and how you've tackled challenges in previous roles.
✨Showcase Your Leadership Skills
Even if you haven't held a formal management position before, think of examples where you've led projects or mentored colleagues. Highlight your ability to guide a team and improve service delivery, as this role is all about leadership.
✨Prepare for Client Interaction Scenarios
Since a big part of the job involves client site visits, prepare for questions about how you handle customer relationships. Think of specific instances where you've successfully resolved issues or improved client satisfaction.
✨Understand the Company Culture
Research the company and its values. Be ready to explain why you're excited about joining a small, owner-managed MSP and how you can contribute to its growth. This shows that you're not just looking for any job, but that you're genuinely interested in this opportunity.
