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- Tasks: Manage IT hardware and services, solving technical issues across school sites.
- Company: Join a supportive educational environment in Slough.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Enjoy a dynamic role with a focus on improving technology in schools.
- Why this job: Make a difference in education by enhancing ICT provisions for students and staff.
- Qualifications: 2+ years of experience in technical support, excellent communication skills, and Office 365 proficiency.
The predicted salary is between 27000 - 32000 £ per year.
Are you looking for a new exciting opportunity working as an ICT Technician to be based in Slough? You will be responsible for the maintenance of all IT Hardware and Services across School Sites, as well as supporting the school in improving the standard of their ICT provisions. This role is offered on a full-time basis and you will be subject to an enhanced DBS and safeguarding checks.
Main Duties of the Role
- Settle and manage any technical issues that impact the operations by providing efficient technical solutions.
- Installation / repair of computers with standardised applications and networking software, diagnosing, and solving problems that come about in their operations.
- Complete a wide range of technical duties related to the computer network and desktop services, firstly in connection with existing installations and upgrading of these installations (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware).
Your Skills and Experience
- 2+ years’ similar experience ideally within education.
- Excellent customer service and communication skills.
- High level knowledge of common user applications and skilled in using Office 365.
- Skilled in upholding the quality of school computer equipment, installing new and existing software across the network, supplying technical support for users and resolving technical problems.
Salary
£27,000-£32,000 per annum, depending on experience.
Technical Support Engineer Full Time in Slough employer: Xact Placements Limited
Contact Detail:
Xact Placements Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer Full Time in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the lookout for a Technical Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills and be ready to discuss how you've tackled issues in the past. Use real-life examples to show off your problem-solving abilities and customer service skills.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your skills and experience directly to us. Plus, it shows you’re genuinely interested in joining our team.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Technical Support Engineer Full Time in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical support experience, especially in educational settings, to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about ICT and how your background aligns with our needs. Share specific examples of how you've solved technical issues in the past to demonstrate your problem-solving skills.
Show Off Your Customer Service Skills: Since excellent customer service is key for this role, make sure to include any relevant experiences where you've provided support or training to users. We want to see how you can communicate effectively and help others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Xact Placements Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around common user applications and networking software. Be ready to discuss your experience with installations, repairs, and troubleshooting, as these will likely come up during the interview.
✨Show Off Your Customer Service Skills
Since this role involves supporting users, it’s crucial to demonstrate your excellent customer service skills. Prepare examples of how you've effectively communicated with users in the past and resolved their issues, showcasing your ability to maintain a positive attitude under pressure.
✨Familiarise Yourself with the School Environment
Research the specific school or educational institution you’re interviewing for. Understanding their ICT provisions and any challenges they face can help you tailor your responses and show that you're genuinely interested in improving their tech standards.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios related to technical support. Think of situations where you diagnosed and solved problems effectively. Practising these responses will help you articulate your thought process and problem-solving skills clearly during the interview.