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- Tasks: Support schools by maintaining IT hardware and resolving technical issues.
- Company: Join a dedicated team focused on enhancing ICT provisions in education.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on improving technology in schools.
- Why this job: Make a difference in education while developing your IT skills.
- Qualifications: 2+ years of experience in IT support, excellent communication, and Office 365 skills.
The predicted salary is between 27000 - 32000 £ per year.
Are you looking for a new exciting opportunity working as an ICT Technician to be based in Slough? You will be responsible for the maintenance of all IT Hardware and Services across School Sites, as well as supporting the school in improving the standard of their ICT provisions. This role is offered on a full-time basis and you will be subject to an enhanced DBS and safeguarding checks.
Main Duties of the Role
- Settle and manage any technical issues that impact the operations by providing efficient technical solutions.
- Installation / repair of computers with standardised applications and networking software, diagnosing, and solving problems that come about in their operations.
- Complete a wide range of technical duties related to the computer network and desktop services, firstly in connection with existing installations and upgrading of these installations (Desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns and hardware).
Your Skills and Experience
- 2+ years’ similar experience ideally within education.
- Excellent customer service and communication skills.
- High level knowledge of common user applications and skilled in using Office 365.
- Skilled in upholding the quality of school computer equipment, installing new and existing software across the network, supplying technical support for users and resolving technical problems.
Salary £27,000-£32,000 per annum, depending on experience.
IT Support Engineer - Slough employer: Xact Placements Limited
Contact Detail:
Xact Placements Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Slough
✨Tip Number 1
Network, network, network! Reach out to your connections in the education sector and let them know you're on the lookout for an IT Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common technical questions related to IT support. We recommend practising your responses to scenarios involving troubleshooting and customer service, as these are key in this role.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your experience with hardware installations, software troubleshooting, and any projects you've worked on. This can really set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles like the ICT Technician position in Slough. Plus, it shows you're serious about joining our team!
We think you need these skills to ace IT Support Engineer - Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with hardware and software, especially in educational settings, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting ICT in schools and how your skills align with the job description. Keep it friendly and professional.
Show Off Your Technical Skills: In your application, be specific about your technical skills. Mention your experience with Office 365, troubleshooting, and any relevant installations or repairs you've done. We want to see what you can bring to the table!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board quickly. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Xact Placements Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around common user applications and Office 365. Be ready to discuss your experience with hardware installations and troubleshooting, as this will show that you're not just familiar with the tech but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role involves supporting users, it's crucial to demonstrate your excellent customer service skills. Think of examples where you've helped someone solve a tech problem or improved their experience with IT. This will highlight your ability to communicate effectively and provide support.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like how you'd handle a major technical issue at a school site. Prepare by thinking through your problem-solving process and be ready to explain your thought process clearly. This shows your analytical skills and ability to stay calm under pressure.
✨Research the School's ICT Needs
Before the interview, do a bit of homework on the school and its current ICT provisions. Understanding their specific needs and challenges will allow you to tailor your answers and demonstrate that you're genuinely interested in helping them improve their IT services.