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- Tasks: Provide technical support and maintain IT hardware across school sites.
- Company: Join a supportive educational environment in Slough.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Dynamic role with a focus on problem-solving and customer service.
- Why this job: Make a difference in education by enhancing ICT provisions for students.
- Qualifications: 2+ years of experience in ICT support, excellent communication skills, and Office 365 proficiency.
The predicted salary is between 27000 - 32000 £ per year.
Are you looking for a new exciting opportunity working as an ICT Technician to be based in Slough? You will be responsible for the maintenance of all IT Hardware and Services across School Sites, as well as supporting the school in improving the standard of their ICT provisions. This role is offered on a full-time basis and you will be subject to an enhanced DBS and safeguarding checks.
Main Duties of the Role
- Settle and manage any technical issues that impact the operations by providing efficient technical solutions.
- Installation / repair of computers with standardised applications and networking software, diagnosing, and solving problems that come about in their operations.
- Complete a wide range of technical duties related to the computer network and desktop services, firstly in connection with existing installations and upgrading of these installations (Desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns and hardware).
Your Skills and Experience
- 2+ years’ similar experience ideally within education.
- Excellent customer service and communication skills.
- High level knowledge of common user applications and skilled in using Office 365.
- Skilled in upholding the quality of school computer equipment, installing new and existing software across the network, supplying technical support for users and resolving technical problems.
Salary
£27,000-£32,000 per annum, depending on experience.
ICT Technical Support Engineer in Slough employer: Xact Placements Limited
Contact Detail:
Xact Placements Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Technical Support Engineer in Slough
✨Tip Number 1
Network like a pro! Attend local tech meetups or school events to connect with people in the education sector. You never know who might have a lead on that perfect ICT Technician role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects and technical solutions. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios. Practice explaining your problem-solving process clearly, as communication is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace ICT Technical Support Engineer in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ICT support, especially in educational settings. We want to see how your skills match the job description, so don’t be shy about showcasing your technical prowess and customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting schools and how your background makes you the perfect fit for this role. Keep it friendly and professional – we love a personal touch!
Show Off Your Technical Skills: In your application, be sure to mention specific technologies and software you’ve worked with, especially Office 365 and any networking tools. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Xact Placements Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around common user applications and networking software. Be ready to discuss your experience with installing and repairing computers, as well as troubleshooting issues. This will show that you’re not just familiar with the tech but can also handle real-world problems.
✨Show Off Your Customer Service Skills
Since this role involves supporting schools, it’s crucial to demonstrate your excellent customer service and communication skills. Prepare examples of how you've helped users in the past, especially in a school or educational setting. This will highlight your ability to connect with staff and students alike.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you’ll need to solve hypothetical technical issues. Practice articulating your thought process clearly and logically. This will help interviewers see how you approach problem-solving and your ability to think on your feet.
✨Research the School's ICT Needs
Take some time to research the specific school or schools you’re interviewing for. Understand their current ICT provisions and think about how you could improve them. Bringing this knowledge into the conversation will show your genuine interest in the role and your proactive attitude towards enhancing their ICT services.