Security Analyst

Are you looking for a new exciting opportunity working as a Security Analyst – 2nd Line for a successful Managed Service Provider?

Main Duties of the Role

• Ownership of day-to-day incident management and proactive monitoring of IT Security Systems
• Own, manage and drive the operation and continuous improvement of the Security Platform
• Interrogation of the Service Desk ticketing system throughout the day to provide effective responses and resolutions to queries or incidents.
• Responding to calls and e-mails on the service desk, adhering to strict Service Level Agreements for fault resolutions and service requests completions
• Document and report on work completed to ensure security compliance with customer and company procedures.
• Own escalated issues in line with company processes to ensure customer demands are met.
• Administer and maintain end user accounts, permissions, and access rights as directed by change requests from the Service Desk and in line with the Network Security Policy.
• Where required carry out installations and configurations of end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.
• Support end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products

Your Skills and Experience

• Experience working in security related role or SOC
• Experience in a Desktop, Networking, Server or application support experience.
• Excellent technical understanding of all new security technologies.
• Exceptional knowledge of EDR and SIEM security systems and platforms.
• Firewall and network security configuration
• Exceptional knowledge of AV, Patch Management, Endpoint Protection and EDR technologies
• WAN/LAN/Networking skill sets
• Microsoft/VMWare/Cloud technologies