At a Glance
- Tasks: Lead a team while providing advanced IT support and managing exciting projects.
- Company: Dynamic Managed Service Provider near Richmond, London.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on service improvement and customer satisfaction.
- Why this job: Make a real impact by leading a team and enhancing client IT experiences.
- Qualifications: Experience in 2nd Line Support and team leadership is essential.
The predicted salary is between 40000 - 45000 € per year.
We are seeking a highly motivated and versatile IT professional to join our client in South West London. This role combines hands‑on 2nd Line Support with team leadership and project coordination responsibilities within a fast‑paced Managed Service Provider. You will play a key role in supporting clients, delivering IT projects, and leading a small team of engineers to ensure high-quality service delivery.
Key Responsibilities
- Provide advanced technical support for escalated issues across desktop, server, and network environments
- Troubleshoot and resolve incidents related to Microsoft technologies, networking, and cloud services
- Manage and maintain client infrastructure, including patching, monitoring, and upgrades
- Allocate tickets and manage workloads to meet SLAs
- Drive best practices, service improvements, and process adherence
- Act as a key escalation point and ensure high levels of customer satisfaction
- Assist in planning and delivering IT projects
- Coordinate internal resources and track project progress
- Maintain project documentation and communicate updates to stakeholders
Required Skills & Experience
- Proven experience in a 2nd Line Support role within an MSP environment (essential)
- Previous experience leading or mentoring a team
- Strong troubleshooting skills across:
- Windows Server & Desktop OS
- Microsoft 365 / Azure Active Directory & Group Policy
- Networking (DNS, DHCP, VPNs, firewalls)
- Experience supporting multiple clients in a fast‑paced environment
- Solid understanding of ITIL principles and ticketing systems
Desirable Skills
- Experience with project delivery or coordination
- Relevant certifications (e.g. Microsoft, CompTIA, ITIL)
- Exposure to cybersecurity tools and best practices
2nd Line Support Team Leader in Richmond employer: XACT PLACEMENTS LIMITED
Join a dynamic Managed Service Provider near Richmond, London, where you will not only lead a talented team but also engage in hands-on technical support and project management. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can advance your career while delivering exceptional service to our clients. Enjoy the benefits of working in a vibrant location with a strong focus on innovation and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Team Leader in Richmond
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that 2nd Line Support Team Leader role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and leadership experience. We recommend practising common interview questions related to troubleshooting and team management. Show them you’re the perfect fit for leading a small team of engineers!
✨Tip Number 3
Don’t forget to showcase your project coordination skills! Be ready to discuss how you’ve managed workloads and driven service improvements in past roles. We want to see how you can bring that experience to our client’s fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see your passion for IT and how you can contribute to delivering high-quality service as a 2nd Line Support Team Leader.
We think you need these skills to ace 2nd Line Support Team Leader in Richmond
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd Line Support and team leadership. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess and any relevant certifications!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've led teams or resolved complex IT issues in the past. We love a good story!
Showcase Your Technical Skills:In your application, make sure to mention your experience with Microsoft technologies, networking, and cloud services. We’re looking for someone who can hit the ground running, so let us know how you’ve tackled similar challenges before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at XACT PLACEMENTS LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Microsoft 365, and networking. Be ready to discuss specific troubleshooting scenarios you've faced in the past and how you resolved them.
✨Showcase Your Leadership Skills
Since this role involves team leadership, think of examples where you've successfully led a team or mentored others. Highlight your approach to managing workloads and ensuring high-quality service delivery.
✨Familiarise Yourself with ITIL Principles
Understanding ITIL principles is crucial for this position. Be prepared to discuss how you've applied these principles in your previous roles, particularly in relation to service improvements and process adherence.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their current projects, team dynamics, and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
