At a Glance
- Tasks: Provide top-notch technical support and coordinate with a dynamic team.
- Company: Join a growing Managed Service Provider near Richmond, London.
- Benefits: Competitive salary, hands-on experience, and opportunities for leadership.
- Other info: Build strong client relationships and enhance your career in a supportive environment.
- Why this job: Step into a leadership role while staying close to cutting-edge technology.
- Qualifications: Experience in 2nd line support and strong knowledge of Microsoft 365.
The predicted salary is between 38000 - 45000 £ per year.
Location: Near Richmond, London (On-site)
Salary: £38,000-£45,000 per annum
Overview
We're hiring a 2nd/3rd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.
Key Responsibilities
- Provide 2nd/3rd line support across Microsoft, cloud, and network environments
- Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
- Assist with cloud administration, updates, and system improvements
- Coordinate workloads across engineers and support day-to-day service delivery
- Build strong client relationships and deliver excellent customer service
Skills & Experience
- Experience in a 2nd line role within an MSP
- Strong knowledge of Microsoft 365, Windows environments, and basic networking
- Exposure to firewalls (FortiGate desirable) and MDM solutions
- O365 conditional access and SharePoint setup
- PowerBI knowledge advantageous
- Good communication and organisational skills
2nd / 3rd Line Support Engineer in Richmond employer: Xact Placements Limited
Join a dynamic and supportive team as a 2nd/3rd Line Support Engineer near Richmond, London, where your technical skills will be valued and your career can flourish. Our company fosters a collaborative work culture that prioritises employee growth through ongoing training and leadership opportunities, all while providing competitive salaries and a strong focus on work-life balance. Experience the unique advantage of working in a vibrant location with easy access to the city, making it an ideal place for both professional and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd / 3rd Line Support Engineer in Richmond
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those in MSPs. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your knowledge of Microsoft 365 and cloud solutions during interviews. We want to see how you tackle real-world problems.
✨Tip Number 3
Prepare for scenario-based questions. Think about how you’d handle specific technical issues or client interactions. We love seeing your thought process and problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates like you!
We think you need these skills to ace 2nd / 3rd Line Support Engineer in Richmond
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd/3rd line support, especially with Microsoft 365 and networking. We want to see how your skills match up with what we're looking for!
Show Off Your Soft Skills:Don’t forget to mention your communication and organisational skills! These are super important for us as we value strong client relationships and teamwork.
Be Specific in Your Cover Letter:In your cover letter, give us examples of how you've provided excellent customer service or coordinated workloads in previous roles. We love seeing real-life applications of your skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Xact Placements Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, SharePoint, and networking basics. Be ready to discuss specific scenarios where you've provided support in these areas, as this will show your hands-on experience and technical prowess.
✨Showcase Your Leadership Skills
Since this role involves team coordination, think of examples where you've led a project or helped guide your colleagues. Highlighting your ability to manage workloads and support day-to-day service delivery will set you apart from other candidates.
✨Prepare for Client Interaction
Strong client relationships are key in this role. Be prepared to discuss how you've handled customer service situations in the past. Think about times when you went above and beyond to ensure client satisfaction, as this will demonstrate your commitment to excellent service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
