At a Glance
- Tasks: Provide 2nd line support and coordinate workloads in a dynamic tech environment.
- Company: Join a growing Managed Service Provider near Richmond, London.
- Benefits: Competitive salary, hands-on experience, and opportunities for leadership.
- Other info: Build strong client relationships and enhance your technical skills.
- Why this job: Step into a leadership role while staying close to cutting-edge technology.
- Qualifications: Experience in 2nd line support with strong Microsoft 365 knowledge.
The predicted salary is between 30000 - 35000 € per year.
Location: Near Richmond, London (On-site)
Salary: £30,000-£35,000 per annum
Overview
We’re hiring a 1st/2nd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.
Key Responsibilities
- Provide 2nd line support across Microsoft, cloud, and network environments
- Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
- Assist with cloud administration, updates, and system improvements
- Coordinate workloads across engineers and support day-to-day service delivery
- Build strong client relationships and deliver excellent customer service
Skills & Experience
- Experience in a 2nd line role within an MSP
- Strong knowledge of Microsoft 365, Windows environments, and basic networking
- Exposure to firewalls (FortiGate desirable) and MDM solutions
- O365 conditional access and SharePoint setup
- PowerBI knowledge advantageous
- Good communication and organisational skills
1st / 2nd Line Support Engineer in Richmond employer: XACT PLACEMENTS LIMITED
Join a dynamic and supportive team as a 1st/2nd Line Support Engineer near Richmond, London, where your technical skills will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth, offering opportunities for leadership development while you engage with cutting-edge technology. Enjoy competitive salaries, a focus on work-life balance, and the chance to build lasting client relationships in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land 1st / 2nd Line Support Engineer in Richmond
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those in MSPs. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your knowledge of Microsoft 365 and networking during interviews. Use real-life examples to highlight how you've tackled challenges in previous roles.
✨Tip Number 3
Be proactive! If you see a company you want to work for, don’t wait for them to post a job. Reach out directly through our website and express your interest. You never know what might come up!
✨Tip Number 4
Prepare for the unexpected! Brush up on your problem-solving skills and be ready to tackle some technical scenarios during interviews. Show them you can think on your feet and provide top-notch support.
We think you need these skills to ace 1st / 2nd Line Support Engineer in Richmond
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd line support and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your knowledge of Microsoft 365 and networking!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the opportunity at StudySmarter and how you can contribute to our team. Keep it friendly and professional, and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges in the past. We love seeing candidates who can think on their feet and provide excellent customer service, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at XACT PLACEMENTS LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows environments, and basic networking. Be ready to discuss your hands-on experience with these technologies, as well as any specific projects you've worked on that showcase your skills.
✨Showcase Your Customer Service Skills
As a 1st/2nd Line Support Engineer, you'll need to build strong client relationships. Prepare examples of how you've delivered excellent customer service in the past, especially in challenging situations. This will demonstrate your ability to handle client interactions effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Think about common issues you’ve encountered in previous roles and how you resolved them. This will help you illustrate your technical expertise and your approach to troubleshooting.
✨Demonstrate Team Coordination Experience
Since this role involves coordinating workloads across engineers, be prepared to discuss any leadership or team coordination experiences you have. Highlight how you’ve managed tasks and supported your team in delivering day-to-day service.
