At a Glance
- Tasks: Lead and support engineering teams while engaging directly with clients.
- Company: Dynamic IT Managed Service Provider experiencing exciting growth.
- Benefits: Competitive salary, company car, and opportunities for career progression.
- Other info: Enjoy autonomy and influence while shaping the future of the engineering team.
- Why this job: Step into a leadership role and make a real impact in a supportive environment.
- Qualifications: Experience in MSP environments and strong technical skills across Microsoft technologies.
The predicted salary is between 50000 - 65000 £ per year.
Location: Commutable to Basingstoke (regular client site visits)
Salary: £50,000 - £65,000 + company car
Type: Permanent, full-time
We are working on behalf of a small, privately owned IT Managed Service Provider that is entering an exciting phase of growth and is now looking to appoint a Technical Engineering Manager. This role is ideal for a senior MSP engineer who enjoys being close to customers and wants to step into a leadership position while remaining technically hands-on.
The Role
- Providing senior-level engineering support, technical oversight, and acting as a trusted escalation point.
- Delivering hands-on engineering and technical leadership.
- Acting as the senior escalation point across multiple customer environments.
- Providing hands-on support across Microsoft technologies and core infrastructure.
- Conducting client visits, technical reviews, and solution discussions.
- Defining technical standards and improving service delivery.
- Hiring, onboarding, mentoring, and managing support engineers as the team grows.
- Working closely with the owners to shape the technical roadmap of the business.
Technical Background
The business is largely vendor-agnostic, so strong core experience is more important than specific certifications. You should have experience across:
- Managed Service Provider environments (essential).
- Microsoft stack: Microsoft 365, Azure, Windows Server, Active Directory.
- Networking fundamentals (routing, switching, VLANs, Wi-Fi).
- Next-generation firewalls (e.g. Fortinet, Sophos, WatchGuard, Palo Alto, etc.).
- Supporting multiple client environments with varying requirements.
About You
- Strong technical background within an MSP or multi-client environment.
- Comfortable spending a significant portion of time on client sites.
- Either already managing engineers or ready to step into your first formal management role.
- Confident, credible, and professional when dealing with customers.
Why Apply?
- A genuine opportunity to build and lead an engineering team.
- High level of autonomy and influence.
- Varied, hands-on role with significant customer interaction.
- Supportive, owner-managed MSP with short decision-making lines.
- Clear progression as the business continues to grow.
This role requires someone commutable to the Basingstoke area, with flexibility for regular client site visits. A company car is provided.
Technical Manager / IT Manager in Reading employer: Xact Placements Limited
Join a dynamic and supportive privately owned IT Managed Service Provider in Basingstoke, where you will have the opportunity to lead and shape an engineering team while remaining hands-on with technology. With a focus on employee growth, autonomy, and direct influence on the technical roadmap, this role offers a unique chance to thrive in a collaborative environment that values your expertise and fosters meaningful client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Manager / IT Manager in Reading
✨Tip Number 1
Network like a pro! Attend industry meetups, tech conferences, or local events where you can connect with potential employers. Don’t be shy; introduce yourself and share your passion for technology and leadership.
✨Tip Number 2
Leverage LinkedIn to showcase your expertise. Share articles, comment on posts, and engage with others in the MSP community. This not only builds your online presence but also puts you on the radar of hiring managers looking for someone just like you.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and leadership skills. Be ready to discuss how you've handled challenges in previous roles and how you can bring value to the team. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals who are ready to step into leadership roles. Your next big opportunity could be just a click away!
We think you need these skills to ace Technical Manager / IT Manager in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical background in MSP environments and any leadership roles you've had, as we want to see how you can step into this Technical Manager position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. Don’t forget to mention your hands-on engineering skills and customer interaction experience.
Showcase Your Technical Skills:In your application, be sure to detail your experience with Microsoft technologies and networking fundamentals. We’re looking for someone who can provide senior-level engineering support, so let us know how you’ve done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Xact Placements Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft technologies and networking fundamentals. Be ready to discuss your hands-on experience and how you've tackled challenges in previous roles.
✨Showcase Your Leadership Skills
Even if you haven't held a formal management position before, think of examples where you've led projects or mentored colleagues. Highlight your ability to guide a team and improve service delivery, as this is key for the role.
✨Prepare for Client Interaction Scenarios
Since the role involves regular client visits, be prepared to discuss how you handle customer relationships. Think of specific instances where you've successfully navigated client discussions or resolved issues, showcasing your professionalism and credibility.
✨Understand the Company’s Vision
Research the company and its growth phase. Be ready to discuss how you can contribute to shaping the technical roadmap and improving the engineering function. Showing that you align with their goals will set you apart from other candidates.
