At a Glance
- Tasks: Lead IT operations, ensuring top-notch service delivery and continuous improvement.
- Company: Established Managed Service Provider with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity for career growth in a supportive and collaborative atmosphere.
- Why this job: Make a real impact by leading technical teams and enhancing customer experiences.
- Qualifications: 5+ years in IT operations, strong technical skills, and excellent communication.
The predicted salary is between 50000 - 60000 € per year.
Our client is a well-established Managed Service Provider, CRM, and Software Development business, and they are looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base. This is a hands-on leadership role where you will oversee day-to-day IT operations, service delivery, and project execution, while also acting as the go-to escalation point for more complex issues. You will be balancing technical know-how with people leadership and process improvement, making sure customers receive a reliable, secure, and scalable service.
Key Responsibilities
- Operational & Service Management
- Take ownership of the day-to-day delivery of IT services, ensuring SLAs and KPIs are consistently met.
- Act as the senior escalation point for both operational and technical issues.
- Keep processes, documentation, and standards up to date and continuously improving.
- Oversee incident, problem, and change management.
- Ensure customer environments are stable, secure, and aligned with best practice.
- Team Leadership & Development
- Lead and support technical support and project teams.
- Coach, mentor, and develop team members.
- Clearly communicate company direction, team goals, and priorities.
- Identify skills gaps and support ongoing training and development.
- Project & Change Delivery
- Oversee the full lifecycle of IT projects from planning through to delivery and handover.
- Ensure projects are delivered on time, within scope, and to the right technical standards.
- Provide technical oversight before, during, and after project delivery.
- Carry out site surveys and ensure accurate documentation is produced.
- Customer & Stakeholder Management
- Build strong, trusted relationships with key stakeholders.
- Act as a senior technical advisor, helping customers align IT with their wider business goals.
- Support Directors with pre-sales input and solution design.
- Ensure smooth handovers into support teams.
- Technical Oversight
- Maintain oversight across customer environments, including: Windows Server and Active Directory, Cloud platforms (Azure, Microsoft 365), Virtualisation (VMware, Hyper-V), Networking, firewalls, and security solutions.
- Ensure best practice across backup, disaster recovery, security, and patching.
- Stay hands-on when needed, particularly for complex issues or critical incidents.
Essential
- 5+ years experience in a customer-facing IT role within an MSP environment.
- Proven experience managing IT operations, service delivery, or technical teams.
- Strong background in Microsoft 365, Azure, Windows Server, and Active Directory.
- Solid understanding of networking, security, and virtualisation technologies.
- Excellent communication skills and the ability to build confidence at all levels.
- Strong organisational skills with great attention to detail.
- Comfortable working under pressure and managing competing priorities.
Desirable
- Experience with: Microsoft 365, Teams, Exchange, SharePoint, Intune, Autopilot.
- VMware ESX, vCenter, and/or Hyper-V.
- Backup solutions and enterprise firewalls (Sophos XGS).
- Email security platforms (Mimecast, Symantec).
- LAN, WAN, VLAN, VPN, enterprise wireless, and MFA.
- Sophos, Egnyte, and Ubiquiti.
- IT certifications or formal technical qualifications.
- Strong documentation and reporting skills.
IT / Technical Team Leader in Reading employer: XACT PLACEMENTS LIMITED
As a leading Managed Service Provider, our client offers a dynamic work environment where innovation and collaboration thrive. Employees benefit from a strong focus on professional development, with ample opportunities for training and mentorship, ensuring that team members grow alongside the company. Located in a vibrant area, the company fosters a culture of support and excellence, making it an ideal place for those seeking a rewarding career in IT leadership.
StudySmarter Expert Advice🤫
We think this is how you could land IT / Technical Team Leader in Reading
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's all about making connections and showing off your expertise in IT operations.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and leadership skills. Be ready to discuss how you've tackled complex issues in the past and how you can bring value to the team.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples to demonstrate how you've improved processes or resolved critical incidents in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining the team.
We think you need these skills to ace IT / Technical Team Leader in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Operations Manager role. Highlight your experience in managing IT services, service delivery, and team leadership. We want to see how your skills align with what our client is looking for!
Showcase Your Technical Skills:Don’t forget to showcase your technical know-how! Mention your experience with Microsoft 365, Azure, and any other relevant technologies. We love seeing candidates who can balance technical expertise with people leadership.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this hands-on leadership role. Share specific examples of how you've improved processes or led teams in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining the team!
How to prepare for a job interview at XACT PLACEMENTS LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Azure, and networking. Be ready to discuss specific projects you've worked on and how you tackled complex issues. This will show that you're not just a leader but also someone who can dive into the nitty-gritty when needed.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in the past. Think about times when you coached or mentored team members and how you communicated goals and priorities. This is your chance to demonstrate your people skills and how you can inspire and develop a team.
✨Understand the Business Context
Research the company and its clients to understand their business goals. Be ready to discuss how IT aligns with these goals and how you can help improve service delivery. This shows that you’re not just focused on tech but also on how it impacts the bigger picture.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Think about past incidents you've managed and how you ensured SLAs were met. Practising these scenarios will help you articulate your thought process clearly during the interview.
