Xact Placements Limited in Reading is seeking a Head of 2nd & 3rd Line Support to lead the teams, drive performance, and ensure SLAs are met. You will design and document cutting-edge infrastructure using ITIL principles and best practices, collaborating with the Service Desk Manager to guide incident resolution and service delivery.
Ideal candidates have a track record in IT managed services, strong leadership, and the ability to explain technical concepts to senior stakeholders.
#J-18808-Ljbffr
IT Support Team Lead - ITIL-Driven Service Excellence in Reading employer: XACT PLACEMENTS LIMITED
Join a dynamic team in Reading where your drive and ambition as a Sales Development Representative will be rewarded with an uncapped commission scheme and a comprehensive benefits package. Our supportive work culture fosters personal growth and development, providing you with the tools and opportunities to excel in your career while making a significant impact across ICT, Content Services, and Managed Print Solutions. Experience the thrill of winning new business in a collaborative environment that values innovation and success.
