At a Glance
- Tasks: Support and maintain cloud services and virtual infrastructure for diverse customer environments.
- Company: Join a security-focused Managed Service Provider in Reading.
- Benefits: Competitive salary, career growth, and the chance to work with cutting-edge technology.
- Other info: Permanent role requiring security clearance; great opportunity for professional development.
- Why this job: Make a real difference by delivering excellent customer outcomes in a dynamic environment.
- Qualifications: Experience with Windows and Linux systems, strong communication skills, and a customer-first mindset.
The predicted salary is between 35000 - 45000 € per year.
Are you an experienced 2nd Line Engineer looking for your next opportunity within a security-led MSP? This is a permanent position requiring SC and NPPV3 security clearance – candidates without current clearance must be eligible and willing to undergo vetting.
The Role
You will be supporting a portfolio of customer environments, maintaining and monitoring cloud services, virtualised infrastructure, and Microsoft platforms. You’ll work closely with the wider engineering team and service desk to resolve incidents, contribute to continuous improvement, and deliver excellent customer outcomes.
Key Responsibilities
- Build, maintain, support and monitor VMware/Nutanix/ProxMox infrastructure
- Administer Microsoft Server 2022, Active Directory, DNS, and M365 environments
- Support endpoint devices, basic networking, and 3rd party applications
- Maintain EDR/MDR, backups, and resilience solutions
- Raise and resolve tickets effectively
Skills and Experience
- Proven experience supporting Windows desktops, servers, and Linux environments
- Hands-on experience with virtual infrastructure and local area networks
- Experience working in a regulated or controlled environment
- Strong communication skills and a customer-first mindset
- Organised, detail-oriented and able to prioritise workload effectively
Salary: £35,000 – £45,000 depending on experience
2nd Line Support Engineer (Windows) in Reading employer: Xact Placements Limited
Join a dynamic and security-focused Managed Service Provider in Reading, where your expertise as a 2nd Line Support Engineer will be valued and nurtured. With a commitment to employee growth, we offer continuous training opportunities and a collaborative work culture that prioritises customer satisfaction and innovation. Enjoy competitive salaries, a supportive team environment, and the chance to work on cutting-edge technology in a thriving location.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer (Windows) in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups or tech events, and don’t be shy about letting people know you’re on the hunt for a 2nd Line Support Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills related to Windows, VMware, and Microsoft platforms. We recommend practising common interview questions and scenarios you might face, especially around incident resolution and customer service.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you’ve tackled challenges in previous roles. Highlight your experience with maintaining cloud services and supporting various environments to really impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged in their job search!
We think you need these skills to ace 2nd Line Support Engineer (Windows) in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows desktops, servers, and any relevant virtual infrastructure. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the 2nd Line Support Engineer role and how your customer-first mindset aligns with our values at StudySmarter. Keep it engaging and personal!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Whether it’s in your CV or cover letter, use clear and concise language to demonstrate your ability to convey technical information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Xact Placements Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of VMware, Microsoft Server 2022, and Active Directory. Be ready to discuss your hands-on experience with these technologies, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Customer Service Skills
Since this role emphasises a customer-first mindset, prepare examples of how you've delivered excellent customer outcomes in the past. Think about specific incidents where your communication skills made a difference in resolving issues.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Practice articulating your thought process when troubleshooting incidents or managing workloads, especially in a regulated environment.
✨Demonstrate Your Organisational Skills
Highlight your ability to prioritise tasks effectively. Prepare to discuss how you manage multiple tickets and ensure timely resolutions, showcasing your detail-oriented approach to maintaining systems and infrastructure.
