At a Glance
- Tasks: Support and maintain cloud services and virtualised infrastructure for diverse customer environments.
- Company: Join a security-led Managed Service Provider with a focus on innovation.
- Benefits: Competitive salary, professional development, and a chance to work in a dynamic team.
- Other info: Opportunity for career growth in a regulated environment.
- Why this job: Make a real difference by resolving incidents and improving customer outcomes.
- Qualifications: Experience with Windows, Linux, and virtual infrastructure is essential.
The predicted salary is between 35000 - 45000 € per year.
Are you an experienced 2nd Line Engineer looking for your next opportunity within a security-led MSP? This is a permanent position requiring SC and NPPV3 security clearance – candidates without current clearance must be eligible and willing to undergo vetting.
The Role
You will be supporting a portfolio of customer environments, maintaining and monitoring cloud services, virtualised infrastructure, and Microsoft platforms. You’ll work closely with the wider engineering team and service desk to resolve incidents, contribute to continuous improvement, and deliver excellent customer outcomes.
Key Responsibilities
- Build, maintain, support and monitor VMware/Nutanix/ProxMox infrastructure
- Administer Microsoft Server 2022, Active Directory, DNS, and M365 environments
- Support endpoint devices, basic networking, and 3rd party applications
- Maintain EDR/MDR, backups, and resilience solutions
- Raise and resolve tickets effectively
Skills and Experience
- Proven experience supporting Windows desktops, servers, and Linux environments
- Hands-on experience with virtual infrastructure and local area networks
- Experience working in a regulated or controlled environment
- Strong communication skills and a customer-first mindset
- Organised, detail-oriented and able to prioritise workload effectively
Salary: £35,000 – £45,000 depending on experience
2nd Line Support Engineer (Service Desk) in Reading employer: Xact Placements Limited
Join a dynamic and security-focused Managed Service Provider in Reading, where your expertise as a 2nd Line Support Engineer will be valued and nurtured. With a commitment to employee growth, we offer continuous training opportunities and a collaborative work culture that prioritises customer satisfaction and innovation. Enjoy competitive salaries, a supportive team environment, and the chance to work on cutting-edge technology in a thriving location.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer (Service Desk) in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups or tech events, and don’t be shy about letting people know you’re on the hunt for a 2nd Line Support Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills related to VMware, Microsoft Server, and networking. We recommend practising common interview questions and scenarios that might come up, so you can showcase your expertise and problem-solving abilities.
✨Tip Number 3
Show off your customer-first mindset! During interviews, share examples of how you've gone above and beyond for customers in previous roles. This will highlight your commitment to delivering excellent outcomes, which is key for a 2nd Line Support Engineer.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates!
We think you need these skills to ace 2nd Line Support Engineer (Service Desk) in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows desktops, servers, and Linux environments. We want to see how your skills match up with the key responsibilities listed in the job description.
Show Off Your Communication Skills:Since strong communication is key for this role, include examples of how you've effectively communicated with customers or team members in past positions. We love seeing a customer-first mindset!
Be Detail-Oriented:When filling out your application, pay attention to detail. Make sure there are no typos or errors, as this reflects your organisational skills. We appreciate candidates who can prioritise their workload effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Xact Placements Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of VMware, Nutanix, and ProxMox infrastructure. Be ready to discuss your hands-on experience with Microsoft Server 2022 and Active Directory, as these are key areas they'll want to explore.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've effectively raised and resolved tickets in the past. Think about specific incidents where your troubleshooting skills made a difference, especially in a regulated environment.
✨Communicate Like a Pro
Since strong communication skills are essential, practice explaining technical concepts in simple terms. This will help demonstrate your customer-first mindset and ability to work closely with both the engineering team and service desk.
✨Be Organised and Detail-Oriented
Come prepared with questions about their processes for maintaining cloud services and resilience solutions. Showing that you’re organised and detail-oriented will highlight your ability to prioritise workload effectively.
