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For Companies At a Glance
- Tasks: Support and maintain cloud services and virtualised infrastructure for diverse customer environments.
- Company: Join a security-led Managed Service Provider in Reading.
- Benefits: Competitive salary, career growth, and the chance to work with cutting-edge technology.
- Other info: Permanent position with opportunities for professional development and SC/NPPV3 clearance.
- Why this job: Make a real difference by delivering excellent customer outcomes in a dynamic environment.
- Qualifications: Experience with Windows, Linux, and virtual infrastructure; strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Are you an experienced 2nd Line Engineer looking for your next opportunity within a security-led MSP? This is a permanent position requiring SC and NPPV3 security clearance – candidates without current clearance must be eligible and willing to undergo vetting.
The Role
You will be supporting a portfolio of customer environments, maintaining and monitoring cloud services, virtualised infrastructure, and Microsoft platforms. You’ll work closely with the wider engineering team and service desk to resolve incidents, contribute to continuous improvement, and deliver excellent customer outcomes.
Key Responsibilities
- Build, maintain, support and monitor VMware/Nutanix/ProxMox infrastructure
- Administer Microsoft Server 2022, Active Directory, DNS, and M365 environments
- Support endpoint devices, basic networking, and 3rd party applications
- Maintain EDR/MDR, backups, and resilience solutions
- Raise and resolve tickets effectively
Skills and Experience
- Proven experience supporting Windows desktops, servers, and Linux environments
- Hands-on experience with virtual infrastructure and local area networks
- Experience working in a regulated or controlled environment
- Strong communication skills and a customer-first mindset
- Organised, detail-oriented and able to prioritise workload effectively
Salary: £35,000 – £45,000 depending on experience
2nd Line Support Engineer - Reading employer: Xact Placements Limited
Contact Detail:
Xact Placements Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer - Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to 2nd Line Support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your experience with VMware, Microsoft Server, and other relevant technologies. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line Support Engineer - Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows desktops, servers, and Linux environments. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience with virtual infrastructure!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about 2nd Line Support and how your customer-first mindset aligns with our values. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Strong communication is key in this role. In your application, give examples of how you've effectively communicated with customers or team members in the past. We want to know how you handle incidents and contribute to excellent customer outcomes!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at Xact Placements Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of VMware, Nutanix, and ProxMox infrastructure. Be ready to discuss your hands-on experience with Microsoft Server 2022 and Active Directory, as these are key areas for the role.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved incidents in the past. Think about times when you raised and resolved tickets effectively, and be ready to explain your thought process during those situations.
✨Demonstrate Your Customer-First Mindset
Since this role involves supporting customers, practice articulating how you prioritise customer satisfaction. Share stories that highlight your strong communication skills and how you’ve gone the extra mile to ensure excellent outcomes.
✨Get Familiar with Security Clearances
As this position requires SC and NPPV3 security clearance, it’s a good idea to understand what that entails. If you don’t have current clearance, be prepared to discuss your eligibility and willingness to undergo vetting.