At a Glance
- Tasks: Provide top-notch support as a 1st Line Service Desk Analyst in a dynamic tech environment.
- Company: Join one of the UK's largest and most trusted Managed Service Providers.
- Benefits: Competitive salary, professional development, and a chance to work with cutting-edge technology.
- Other info: Enjoy a supportive team culture with opportunities for growth.
- Why this job: Kickstart your career in tech while making a real difference for clients.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 28000 - 30000 £ per year.
Are you looking for a new exciting opportunity working as a 1st Line Service Desk Analyst to be based in Reading?
Our client is one of the UK’s largest and most trusted Managed Service Providers, and they are a Global technology leader providing Digital Transformation, Document Management and ICT Managed Services.
This position will be a 6 month fixed term contract.
Main Duties
- Interrogation of the Service Desk ticketing system
- Ensuring that raised tickets are responded to within SLA timescales.
- Be responsible for the timely resolution or escalation of tickets in keeping with ITIL best practices
- Responding to calls or e-mails on the service desk
- Carry out installations and configurations of end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.
- Conduct updates of network asset management register to ensure records are up to date.
- Administer and maintain end user accounts, permissions, and access rights as directed by change requests from the Service Desk and in line with the Network Security Policy.
- Adopt a proactive approach towards all client activities.
Skills
- Excellent oral and written communication skills.
- Ability to prioritise work under pressure and to strict deadlines.
- Ability to communicate and advise technical/service information to different levels.
- Good general overall technical understanding of all new technologies.
- General Support and Operations
- WAN/LAN/Networking skill sets
- Microsoft/VMWare/Cloud technologies
- Good understanding of PC hardware, Microsoft operating systems and networking.
- Knowledge of “Follow Me” and “Secure” Print technologies an advantage
1st Line Service Desk Analyst in Reading employer: XACT PLACEMENTS LIMITED
Join a dynamic team in Reading where your drive and ambition as a Sales Development Representative will be rewarded with an uncapped commission scheme and a comprehensive benefits package. Our supportive work culture fosters personal growth and development, providing you with the tools and opportunities to excel in your career while making a significant impact across ICT, Content Services, and Managed Print Solutions. Experience the thrill of winning new business in a collaborative environment that values innovation and success.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Service Desk Analyst in Reading
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at XACT PLACEMENTS LIMITED that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace 1st Line Service Desk Analyst in Reading
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at XACT PLACEMENTS LIMITED, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at XACT PLACEMENTS LIMITED can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at XACT PLACEMENTS LIMITED will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at XACT PLACEMENTS LIMITED
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at XACT PLACEMENTS LIMITED. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at XACT PLACEMENTS LIMITED.
