At a Glance
- Tasks: Resolve technical issues and support client infrastructure in a dynamic MSP environment.
- Company: Established Managed Service Provider with a focus on client satisfaction.
- Benefits: Competitive salary, career growth, and the chance to work with cutting-edge technology.
- Other info: Opportunity to visit client sites and collaborate with a talented team.
- Why this job: Be the go-to expert for complex issues and make a real difference for clients.
- Qualifications: 5+ years in IT support, strong troubleshooting skills, and experience with various technologies.
The predicted salary is between 35000 - 45000 £ per year.
3rd Line Support Engineer
Salary
Location
Oxford
Our client is a well-established Managed Service Provider (MSP) looking for an experienced 3rd Line Support Engineer to join their team in Oxford.
This is a client-facing role resolving technical issues, supporting client infrastructure, and contributing to changes within a structured MSP environment.
The Role
- Support and maintain the systems
- Act as the go-to escalation point for 1st and 2nd line colleagues
- Own complex and priority tickets end to end
- Get to the root cause of issues rather than just patching symptoms
- Maintain high first-time fix rates
- Carry out ongoing infrastructure maintenance and patching
- Handle the technical delivery of changes such as migrations, upgrades, and new implementations
- Coordinate with client and internal stakeholders so changes land smoothly with minimal downtime
- Visit client sites as needed
- Communicate with clients effectively by phone and email
- Log and update tickets accurately within SLAs
- Effectively maintain documentation
- Your Skills & Experience
- 5+ years' hands-on experience in IT support
- Previous experience working within an MSP highly advantageous
• Solid troubleshooting experience across the following
- Enterprise firewall management
- Network infrastructure (switches, wireless access points)
- Business email platforms
- Cloud-based email filtering
- Identity management platforms
- Security monitoring (SIEM, MDR)
- Enterprise password management
- Hosted Vo IP telephony
- Backup and disaster recovery management
- PSA and RMM tooling
- Experience of Power Shell and automation
- Microsoft/Azure certifications
- Confident supporting Mac and Linux alongside Windows
- Full UK driving licence and vehicle essential
- #J-18808-Ljbffr
We think you need these skills to ace 3rd Line Support Engineer in Oxford
Problem-Solving Skills
Communication Skills
SQL
Attention to Detail
Python
Automation
Data Engineering
