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- Tasks: Join us as a Technical Support Engineer, tackling network issues and installations daily.
- Company: Be part of a thriving Service Provider in Maidenhead, known for its innovative solutions.
- Benefits: Enjoy a competitive salary, hands-on experience, and opportunities for professional growth.
- Why this job: This role offers diverse challenges, a supportive culture, and the chance to make a real impact.
- Qualifications: 3+ years in technical support, strong Windows Server knowledge, and excellent communication skills required.
- Other info: A full UK driving licence is essential for this field-based position.
The predicted salary is between 25000 - 35000 £ per year.
Location: Maidenhead, Berkshire
Salary: £30,000 - £40,000
We are working with a successful Service Provider to find a hands-on Technical Support Engineer to join their team in Maidenhead. This is a varied field-based role combining 1st and 2nd line network support with on-site cabling and infrastructure installation.
Key Responsibilities:- Provide 2nd line support across a range of clients and systems
- Troubleshoot network, server, desktop, and cloud-based issues
- Support Windows Server, Active Directory, and Microsoft 365 environments
- Assist with networking tasks (switching, routing, firewall configurations)
- Configure and manage devices including Meraki, DrayTek, and Sophos firewalls
- Perform on-site installations and support as required
- Document issues, solutions, and changes in service systems
- Deliver excellent customer service and represent the business professionally on-site
- 3+ years in a technical support or network support role
- Strong understanding of Windows Server 2012+ and Windows 10+
- Hands-on experience with Active Directory, Group Policy, Microsoft 365, and SharePoint Online
- Good networking knowledge: DNS, routing, switching
- Experience supporting users remotely and on-site
- Excellent communication skills and a proactive, problem-solving mindset
- Full UK driving licence
Network Engineer - Maidenhead, Berkshire employer: XACT PLACEMENTS LIMITED
Contact Detail:
XACT PLACEMENTS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Engineer - Maidenhead, Berkshire
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and Meraki devices. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with professionals in the field by attending local tech meetups or online forums. Engaging with others in the industry can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare for potential technical interviews by brushing up on troubleshooting scenarios related to network issues. Being able to demonstrate your problem-solving skills in real-time can impress interviewers.
✨Tip Number 4
Showcase your customer service skills during the interview process. Since this role involves direct client interaction, emphasising your ability to communicate effectively and handle challenging situations will be crucial.
We think you need these skills to ace Network Engineer - Maidenhead, Berkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and network engineering. Emphasise your hands-on experience with Windows Server, Active Directory, and any specific networking tasks you've performed.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and customer service experience. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Relevant Skills: In your application, clearly list your technical skills related to the job description, such as your knowledge of DNS, routing, switching, and experience with firewalls like Meraki and Sophos.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at XACT PLACEMENTS LIMITED
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows Server, Active Directory, and Microsoft 365 during the interview. Be prepared to discuss specific scenarios where you've successfully troubleshot network issues or configured devices like firewalls.
✨Demonstrate Problem-Solving Abilities
Employ a proactive approach when discussing past challenges. Share examples of how you identified problems and implemented effective solutions, especially in high-pressure situations. This will show your potential employer that you're capable of handling the demands of the role.
✨Emphasise Customer Service Skills
Since this role involves direct client interaction, it's crucial to convey your commitment to excellent customer service. Prepare anecdotes that illustrate your ability to communicate effectively and professionally with clients, both remotely and on-site.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios related to networking tasks such as switching, routing, and firewall configurations. Brush up on these topics and be ready to explain your thought process and decision-making in real-time.
