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- Tasks: Lead a team while providing advanced IT support and managing exciting projects.
- Company: Dynamic Managed Service Provider near Richmond, London.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on service improvement and customer satisfaction.
- Why this job: Make a real impact by leading a team and enhancing client IT experiences.
- Qualifications: Experience in 2nd Line Support and team leadership is essential.
The predicted salary is between 40000 - 45000 £ per year.
Location: Near Richmond, London (On-site)
Salary: £40,000 – £45,000
About the Role
We are seeking a highly motivated and versatile IT professional to join our client in South West London. This role combines hands‑on 2nd Line Support with team leadership and project coordination responsibilities within a fast‑paced Managed Service Provider. You will play a key role in supporting clients, delivering IT projects, and leading a small team of engineers to ensure high-quality service delivery.
Key Responsibilities
- Provide advanced technical support for escalated issues across desktop, server, and network environments
- Troubleshoot and resolve incidents related to Microsoft technologies, networking, and cloud services
- Manage and maintain client infrastructure, including patching, monitoring, and upgrades
- Allocate tickets and manage workloads to meet SLAs
- Drive best practices, service improvements, and process adherence
- Act as a key escalation point and ensure high levels of customer satisfaction
- Assist in planning and delivering IT projects
- Coordinate internal resources and track project progress
- Maintain project documentation and communicate updates to stakeholders
Required Skills & Experience
- Proven experience in a 2nd Line Support role within an MSP environment (essential)
- Previous experience leading or mentoring a team
- Strong troubleshooting skills across:
- Windows Server & Desktop OS
- Microsoft 365 / Azure Active Directory & Group Policy
- Networking (DNS, DHCP, VPNs, firewalls)
Desirable Skills
- Experience with project delivery or coordination
- Relevant certifications (e.g. Microsoft, CompTIA, ITIL)
- Exposure to cybersecurity tools and best practices
2nd Line Support Team Leader in London employer: Xact Placements Limited
Contact Detail:
Xact Placements Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Team Leader in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and leadership experience. Be ready to share specific examples of how you've tackled complex issues and led a team to success. We want to see your problem-solving prowess!
✨Tip Number 3
Don’t forget to showcase your soft skills! As a 2nd Line Support Team Leader, communication and customer satisfaction are key. Practice articulating how you’ve maintained high service levels and resolved conflicts in the past.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd Line Support Team Leader in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd Line Support and team leadership. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess and any relevant certifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've led teams or resolved complex IT issues in the past. We love a good story!
Showcase Your Technical Skills: In your application, make sure to mention your experience with Microsoft technologies, networking, and cloud services. We’re looking for someone who can hit the ground running, so let us know what tools and systems you’re familiar with!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Xact Placements Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Microsoft 365, and networking. Be ready to discuss specific troubleshooting scenarios you've faced in the past and how you resolved them.
✨Showcase Your Leadership Skills
Since this role involves team leadership, prepare examples of how you've successfully led or mentored a team. Highlight any projects where you coordinated resources and ensured high-quality service delivery.
✨Understand the Company’s Needs
Research the Managed Service Provider and understand their client base and services. Tailor your answers to show how your experience aligns with their needs and how you can drive service improvements.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time scenarios. Practice articulating your thought process when troubleshooting issues, managing workloads, and ensuring customer satisfaction.