At a Glance
- Tasks: Provide expert IT support and troubleshoot advanced networking and security technologies.
- Company: High-growth Managed Service Provider with a customer-first approach.
- Benefits: Competitive salary, bonus, hybrid work model, and professional development opportunities.
- Other info: Dynamic role with opportunities for client interaction and skill enhancement.
- Why this job: Join a forward-thinking team and redefine IT support while advancing your career.
- Qualifications: Experience in 2nd/3rd line support and strong technical skills.
The predicted salary is between 40000 - 50000 £ per year.
Managed Service Provider Location: Hybrid (Home-based + weekly visits to Gloucestershire office)
Salary: Competitive + Bonus + Benefits
We are working with a high-growth Managed Service Provider who are seeking a talented Infrastructure Support Engineer to play a pivotal role in delivering best-in-class IT services to their client base. This is an opportunity to join a forward-thinking business that is redefining what great support looks like, combining technical excellence with a consultative, customer-first approach.
The Opportunity
You will act as the backbone of the IT support function, providing expert 2nd/3rd line support both remotely and on client sites. From advanced networking and firewalls to Microsoft 365, cloud, backup, and endpoint security technologies, you will be working across a broad tech stack that will keep your skills sharp and your career progressing.
Day-to-day, you will:
- Lead on Helpdesk provision and act as a key escalation point.
- Troubleshoot and configure networks, firewalls, and Windows Server environments.
- Deliver remote and onsite project engineering for clients.
- Conduct technical assessments and produce high-quality reports.
- Build lasting relationships with clients, becoming a trusted technical partner.
Infrastructure Support Engineer employer: Xact Placements Limited
Join a dynamic Managed Service Provider that prioritises employee growth and development, offering a hybrid work model that balances home-based flexibility with collaborative office visits in Gloucestershire. With a strong focus on a customer-first approach, you'll thrive in a supportive culture that encourages technical excellence and innovation, while enjoying competitive salaries, bonuses, and comprehensive benefits. This is more than just a job; it's an opportunity to build lasting relationships and advance your career in a forward-thinking environment.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and understanding the latest trends in infrastructure support. We recommend doing mock interviews with friends or using online resources to get comfortable with common questions and scenarios.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific challenges you've faced and how you tackled them. We want to see your thought process and how you can apply your expertise to real-world situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Infrastructure Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Infrastructure Support Engineer role. Highlight relevant experience with networking, firewalls, and Microsoft 365, as these are key areas for us. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our customer-first approach. We love seeing genuine enthusiasm and a bit of personality!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully troubleshot issues or delivered projects. We’re all about technical excellence, so let us know how you’ve made a difference in past roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Xact Placements Limited
✨Know Your Tech Stack
Make sure you brush up on the specific technologies mentioned in the job description, like advanced networking, firewalls, and Microsoft 365. Be ready to discuss your experience with these tools and how you've used them to solve problems in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenging technical issues you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating not just your technical skills but also your consultative approach to client relationships.
✨Understand the Company Culture
Research the Managed Service Provider's values and mission. Be prepared to explain how your personal values align with theirs, especially their focus on customer-first service. This will show that you're not just a tech whiz but also a great fit for their team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about their approach to IT support, the types of projects you'll be involved in, and how they measure success. This shows your genuine interest and helps you assess if it's the right fit for you.
