At a Glance
- Tasks: Provide expert IT support and troubleshoot advanced networking and security technologies.
- Company: High-growth Managed Service Provider redefining IT support with a customer-first approach.
- Benefits: Competitive salary, performance bonus, hybrid work, and 22 days holiday plus your birthday off.
- Other info: Opportunity for professional growth and innovative projects in a dynamic environment.
- Why this job: Join a forward-thinking team and grow your skills in cutting-edge infrastructure technologies.
- Qualifications: Strong 2nd/3rd line skills in networking, firewalls, and Windows Server; passion for IT.
The predicted salary is between 36000 - 60000 £ per year.
Infrastructure Support Engineer – Managed Service Provider
Location: Hybrid (Home-based + weekly visits to Gloucestershire office)
Salary: Competitive + Bonus + Benefits
We’re working with a high-growth Managed Service Provider who are seeking a talented Infrastructure Support Engineer to play a pivotal role in delivering best-in-class IT services to their client base. This is an opportunity to join a forward-thinking business that’s redefining what “great support” looks like – combining technical excellence with a consultative, customer-first approach.
The Opportunity
You’ll act as the backbone of the IT support function, providing expert 2nd/3rd line support both remotely and on client sites. From advanced networking and firewalls to Microsoft 365, cloud, backup, and endpoint security technologies, you’ll be working across a broad tech stack that will keep your skills sharp and your career progressing.
Day-to-day, you’ll:
Lead on Helpdesk provision and act as a key escalation point.
Troubleshoot and configure networks, firewalls, and Windows Server environments.
Deliver remote and onsite project engineering for clients.
Conduct technical assessments and produce high-quality reports.
Build lasting relationships with clients, becoming a trusted technical partner.
What We’re Looking For
We want someone with genuine passion for IT infrastructure and customer service. The ideal candidate will bring:
Strong 2nd/3rd line skills across networking, firewalls (Fortinet preferred), and Windows Server.
Hands-on experience with Microsoft 365, Intune, and Entra ID.
Solid understanding of DNS, DHCP, IP subnetting, and routing.
Knowledge of web filtering and email protection technologies.
Experience in MSP or education environments (desirable, not essential).
If you’ve also touched on backup tech (Acronis, Veeam), XDR/EDR platforms, or virtualisation (VMware/Hyper-V), even better.
Why Apply?
This is a chance to join a business that genuinely invests in its people and rewards results. You’ll get:
Competitive salary + performance bonus.
Hybrid working with home office budget.
22 days holiday + bank holidays, increasing with service (plus your birthday off!).
Electric vehicle salary sacrifice scheme.
Company perks & wellbeing benefits.
The freedom to innovate and a clear path for professional growth.
If you’re ready to take ownership, expand your skills across cutting-edge infrastructure technologies, and become a key player in a growing MSP – we’d love to hear from you.
Infrastructure Support Engineer in Gloucester employer: Xact Placements Limited
Join a dynamic Managed Service Provider that prioritises employee development and fosters a collaborative work culture. With a competitive salary, hybrid working options, and a commitment to innovation, this role offers you the chance to enhance your technical skills while building meaningful relationships with clients. Enjoy generous holiday allowances, wellbeing benefits, and a clear pathway for career progression in a supportive environment located in Gloucestershire.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Support Engineer in Gloucester
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events to connect with people in the field. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and technical expertise. This gives potential employers a tangible look at what you can do beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to infrastructure support. Role-play with a friend or use online resources to get comfortable discussing your experience and problem-solving approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of delivering top-notch IT services.
We think you need these skills to ace Infrastructure Support Engineer in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your 2nd/3rd line support experience, especially with networking and firewalls, to show us you’re the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT infrastructure and customer service. Share specific examples of how you've delivered great support in the past – we love a good story!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical expertise! Mention any hands-on experience with Microsoft 365, Intune, or backup technologies like Acronis and Veeam. We want to see what you can bring to the table.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Xact Placements Limited
✨Know Your Tech Stack
Make sure you brush up on your knowledge of networking, firewalls, and Windows Server environments. Be ready to discuss your hands-on experience with Microsoft 365, Intune, and any backup technologies like Acronis or Veeam. This will show that you're not just familiar with the tech but can also apply it in real-world scenarios.
✨Showcase Your Customer Service Skills
Since this role emphasises a customer-first approach, prepare examples of how you've successfully built relationships with clients in the past. Think about times when you went above and beyond to solve a problem or improve a client's experience. This will highlight your consultative mindset.
✨Prepare for Technical Assessments
Expect to conduct technical assessments during the interview. Brush up on your troubleshooting skills and be ready to explain your thought process when diagnosing issues. Practising common scenarios related to DNS, DHCP, and routing can give you an edge.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's approach to IT support and their vision for the future. This shows your genuine interest in the role and helps you determine if the company aligns with your career goals.
