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For Companies At a Glance
- Tasks: Lead and support engineering teams while delivering hands-on technical solutions to clients.
- Company: Dynamic IT Managed Service Provider experiencing exciting growth.
- Benefits: Competitive salary, company car, and opportunities for career progression.
- Other info: Join a supportive team with clear paths for growth and development.
- Why this job: Step into a leadership role with autonomy and make a real impact on client success.
- Qualifications: Experience in MSP environments and strong technical skills across Microsoft technologies.
The predicted salary is between 50000 - 65000 £ per year.
Location: Commutable to Basingstoke (regular client site visits)
Salary: £50,000 – £65,000 + company car
Type: Permanent, full-time
We’re working on behalf of a small, privately owned IT Managed Service Provider that is entering an exciting phase of growth and is now looking to appoint a Technical Engineering Manager. This role is ideal for a senior MSP engineer who enjoys being close to customers and wants to step into a leadership position while remaining technically hands-on.
The Role
- Approximately 60% of this role will be spent on client sites, providing senior-level engineering support, technical oversight, and acting as a trusted escalation point.
- The remainder of the role will focus on leadership, service improvement, and building out the engineering function.
Key responsibilities include:
- Spending around 60% of your time on client sites, delivering hands-on engineering and technical leadership
- Acting as the senior escalation point across multiple customer environments
- Providing hands-on support across Microsoft technologies and core infrastructure
- Conducting client visits, technical reviews, and solution discussions
- Defining technical standards and improving service delivery
- Hiring, onboarding, mentoring, and managing support engineers as the team grows
- Working closely with the owners to shape the technical roadmap of the business
Technical Background
The business is largely vendor-agnostic, so strong core experience is more important than specific certifications. You should have experience across:
- Managed Service Provider environments (essential)
- Microsoft stack: Microsoft 365, Azure, Windows Server, Active Directory
- Networking fundamentals (routing, switching, VLANs, Wi-Fi)
- Next-generation firewalls (e.g. Fortinet, Sophos, WatchGuard, Palo Alto, etc.)
- Supporting multiple client environments with varying requirements
About You
- Strong technical background within an MSP or multi-client environment
- Comfortable spending a significant portion of time on client sites
- Either already managing engineers or ready to step into your first formal management role
- Confident, credible, and professional when dealing with customers
Why Apply?
- A genuine opportunity to build and lead an engineering team
- High level of autonomy and influence
- Varied, hands-on role with significant customer interaction
- Supportive, owner-managed MSP with short decision-making lines
- Clear progression as the business continues to grow
This role requires someone commutable to the Basingstoke area, with flexibility for regular client site visits. A company car is provided.
Locations
Technical Manager / IT Manager in Hampshire, Tadley employer: Xact Placements Limited
Contact Detail:
Xact Placements Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Manager / IT Manager in Hampshire, Tadley
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or clients, don’t hold back on demonstrating your technical know-how. Bring examples of past projects or solutions you've implemented to the table.
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, don’t wait for them to post a job. Reach out directly and express your interest. You never know, they might have something perfect for you just around the corner.
✨Tip Number 4
Apply through our website! We’ve got loads of exciting opportunities waiting for you. Plus, applying directly gives you a better chance to stand out and show us why you’re the right fit for the role.
We think you need these skills to ace Technical Manager / IT Manager in Hampshire, Tadley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Manager role. Highlight your MSP experience and any hands-on technical work you've done, as this is what we’re really looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how your background makes you a perfect fit for our team. Don’t forget to mention your leadership aspirations!
Showcase Your Technical Skills: We want to see your technical prowess! Be specific about your experience with Microsoft technologies, networking fundamentals, and any relevant tools you've used. This will help us understand how you can contribute to our growth.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Xact Placements Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft technologies and networking fundamentals. Be ready to discuss your hands-on experience and how you've tackled challenges in previous roles.
✨Showcase Your Leadership Skills
Even if you haven't held a formal management position before, think of examples where you've led projects or mentored colleagues. Highlight your ability to guide a team and improve service delivery, as this role is all about leadership.
✨Prepare for Client Scenarios
Since a big part of the job involves client interaction, prepare for questions that assess your customer service skills. Think of specific instances where you've successfully resolved client issues or improved their experience.
✨Understand the Company Culture
Research the company and its values. Be ready to discuss how you align with their mission and how you can contribute to their growth. Showing that you understand their culture will set you apart from other candidates.