At a Glance
- Tasks: Provide expert IT support and troubleshoot advanced networking and security technologies.
- Company: High-growth Managed Service Provider redefining IT support with a customer-first approach.
- Benefits: Competitive salary, performance bonus, hybrid working, and 22 days holiday plus your birthday off.
- Other info: Opportunity for professional growth and innovative projects in a supportive environment.
- Why this job: Join a forward-thinking team and grow your skills in cutting-edge infrastructure technologies.
- Qualifications: Strong 2nd/3rd line skills in networking, firewalls, and Windows Server; passion for IT.
The predicted salary is between 40000 - 50000 £ per year.
Managed Service Provider
Location: Hybrid (Home-based + weekly visits to Gloucestershire office)
Salary: Competitive + Bonus + Benefits
Were working with a high-growth Managed Service Provider who are seeking a talented Infrastructure Support Engineer to play a pivotal role in delivering best-in-class IT services to their client base. This is an opportunity to join a forward-thinking business thats redefining what great support looks like combining technical excellence with a consultative, customer-first approach.
The Opportunity
Youll act as the backbone of the IT support function, providing expert 2nd/3rd line support both remotely and on client sites. From advanced networking and firewalls to Microsoft 365, cloud, backup, and endpoint security technologies, youll be working across a broad tech stack that will keep your skills sharp and your career progressing.
Day-to-day, youll:
- Lead on Helpdesk provision and act as a key escalation point.
- Troubleshoot and configure networks, firewalls, and Windows Server environments.
- Deliver remote and onsite project engineering for clients.
- Conduct technical assessments and produce high-quality reports.
- Build lasting relationships with clients, becoming a trusted technical partner.
What Were Looking For
We want someone with genuine passion for IT infrastructure and customer service. The ideal candidate will bring:
- Strong 2nd/3rd line skills across networking, firewalls (Fortinet preferred), and Windows Server.
- Hands-on experience with Microsoft 365, Intune, and Entra ID.
- Solid understanding of DNS, DHCP, IP subnetting, and routing.
- Knowledge of web filtering and email protection technologies.
- Experience in MSP or education environments (desirable, not essential).
If youve also touched on backup tech (Acronis, Veeam), XDR/EDR platforms, or virtualisation (VMware/Hyper-V), even better.
Why Apply?
This is a chance to join a business that genuinely invests in its people and rewards results. Youll get:
- Competitive salary + performance bonus.
- Hybrid working with home office budget.
- 22 days holiday + bank holidays, increasing with service (plus your birthday off!).
- Electric vehicle salary sacrifice scheme.
- Company perks & wellbeing benefits.
- The freedom to innovate and a clear path for professional growth.
If youre ready to take ownership, expand your skills across cutting-edge infrastructure technologies, and become a key player in a growing MSP wed love to hear from you.
Infrastructure Support Engineer in Gloucester employer: Xact Placements Limited
Join a dynamic Managed Service Provider that prioritises employee development and fosters a collaborative work culture. With a competitive salary, hybrid working options, and a commitment to innovation, this role offers you the chance to enhance your skills while enjoying generous benefits, including additional holiday for long service and a focus on wellbeing. Be part of a forward-thinking team that values your contributions and supports your professional growth in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Support Engineer in Gloucester
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's all about making connections and showing your passion for IT infrastructure.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Be ready to discuss your experience with networking, firewalls, and Microsoft 365. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled complex issues in the past. This will demonstrate your value as a trusted technical partner.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Infrastructure Support Engineer in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your 2nd/3rd line support experience, especially with networking and firewalls, to show us you're the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about IT infrastructure and customer service. Share specific examples of how you've delivered great support in the past – we love hearing your stories!
Show Off Your Technical Skills:In your application, don't shy away from showcasing your hands-on experience with Microsoft 365, Intune, and any other relevant technologies. We want to see what you can bring to the table!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Xact Placements Limited
✨Know Your Tech Stack
Make sure you brush up on your knowledge of networking, firewalls, and Windows Server environments. Be ready to discuss your hands-on experience with Microsoft 365, Intune, and any backup technologies you've worked with. This will show that you're not just familiar with the tech but can also apply it in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've troubleshot complex issues in the past. Think about times when you had to escalate a problem or lead a project. This will demonstrate your ability to handle 2nd/3rd line support effectively and your consultative approach to customer service.
✨Build Rapport with Interviewers
Remember, this role is all about building lasting relationships with clients. During the interview, engage with your interviewers and show genuine interest in their experiences. Ask questions about their team dynamics and how they approach client relationships to highlight your customer-first mindset.
✨Prepare for Technical Assessments
Since you'll be conducting technical assessments in the role, it’s wise to prepare for potential technical questions or scenarios during the interview. Brush up on DNS, DHCP, IP subnetting, and routing concepts, and be ready to explain them clearly. This will showcase your expertise and readiness for the challenges ahead.
