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- Tasks: As a Field Engineer, you'll repair equipment and assist with installations nationwide.
- Company: Join a successful Managed Service Provider based in Berkshire.
- Benefits: Enjoy a full-time role with potential for remote work and flexible hours.
- Why this job: Be part of a dynamic team, making a real impact in IT services.
- Qualifications: Experience in customer-focused IT roles; CompTIA A+ Certification is a plus.
- Other info: Expect occasional overnight stays and a commitment to 24-hour support.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking for a new exciting opportunity working as a Field Engineer for a successful Managed Service Provider to be based in Berkshire? Your role will be to perform field service visits to our client base to repair failed equipment, assist with installation projects, and provide telephone support to our helpdesk when required.
This is a field-based role with national coverage and will require you to have a full driving license. This role will involve overnight stays as and when required to suit the needs of the business.
You will have experience working in a customer-focused role and within IT field service repair. CompTIA A+ Certification is desirable.
This is a full-time permanent position and may involve working out of hours on a rota basis to ensure there is 24-hour cover 365 days a year. The standard working days are Monday to Friday.
Field Engineer (Hardware / Break Fix) employer: XACT PLACEMENTS LIMITED
Contact Detail:
XACT PLACEMENTS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer (Hardware / Break Fix)
✨Tip Number 1
Familiarise yourself with the latest hardware technologies and repair techniques. Being knowledgeable about current trends in IT field service will help you stand out during interviews.
✨Tip Number 2
Highlight your customer service skills and experiences. Since this role involves direct interaction with clients, showcasing your ability to communicate effectively and resolve issues will be crucial.
✨Tip Number 3
Prepare for potential scenario-based questions during the interview. Think of examples where you've successfully handled equipment failures or challenging customer situations to demonstrate your problem-solving skills.
✨Tip Number 4
Make sure to emphasise your flexibility and willingness to travel. Since the role requires overnight stays and national coverage, showing that you're adaptable will make you a more attractive candidate.
We think you need these skills to ace Field Engineer (Hardware / Break Fix)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT field service repair and customer-focused roles. Emphasise any specific skills or certifications, such as CompTIA A+, that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience with field service visits, installation projects, and how you can contribute to their team.
Highlight Relevant Experience: In your application, provide examples of past work where you successfully repaired equipment or provided telephone support. Use metrics or specific outcomes to demonstrate your impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Field Engineer role.
How to prepare for a job interview at XACT PLACEMENTS LIMITED
✨Showcase Your Technical Skills
As a Field Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with hardware repairs and installations, and consider bringing examples of past projects or challenges you've successfully navigated.
✨Emphasise Customer Service Experience
Since this role is customer-focused, highlight your previous experiences in customer service. Share specific examples of how you've handled difficult situations or provided exceptional support to clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about common issues you might face in the field and how you would approach resolving them, especially under time constraints.
✨Demonstrate Flexibility and Adaptability
This position may require overnight stays and working out of hours. Be ready to discuss your willingness to adapt to changing schedules and how you manage work-life balance while meeting business needs.
