Are you looking for a new exciting opportunity working as a Client Facing IT Support Engineer for a growing MSP based in Farnham, Surrey?
Salary: £32,000-£35,000Location: Sandhurst & Farnham
This is a Technical Account Manager position split across two elements: three days per week as the dedicated on-site TAM for a key client in Sandhurst, and two days per week in Farnham supporting a varied portfolio of clients.
Main Duties of the Role
- Act as the dedicated Technical Account Manager for a key client in Sandhurst, on-site around 3 days per week
- Provide varied technical account support across a wider client base from the Farnham office for the remaining 2 days
- Build and maintain strong relationships with a wide range of users, from technical to non-technical
- Carry out laptop builds and configuration
- Manage Microsoft 365 administration and user support
- Monitor the ticket system closely, following up on any tickets that have been open longer than expected
- Produce clear, well-written reports for the client
Your Skills and Experience
- Experience within a similar Technical Account Manager or client-facing IT support role
- Confident and professional communicator, both written and verbal
- Comfortable writing reports
- Good technical understanding of laptop builds and Microsoft 365
- Full UK driving licence & car
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IT Support Engineer (Client Facing) in Farnham employer: XACT PLACEMENTS LIMITED
Join a dynamic team in Reading where your drive and ambition as a Sales Development Representative will be rewarded with an uncapped commission scheme and a comprehensive benefits package. Our supportive work culture fosters personal growth and development, providing you with the tools and opportunities to excel in your career while making a significant impact across ICT, Content Services, and Managed Print Solutions. Experience the thrill of winning new business in a collaborative environment that values innovation and success.
