Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and maintain cloud services and virtualised infrastructure for diverse customer environments.
- Company: Join a security-led Managed Service Provider with a focus on innovation.
- Benefits: Competitive salary, home-based work, and opportunities for professional growth.
- Other info: Enjoy a dynamic work environment with regular site visits and career advancement opportunities.
- Why this job: Make a real difference in customer outcomes while working with cutting-edge technology.
- Qualifications: Experience with Windows, Linux, and virtual infrastructure; strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Are you an experienced 2nd Line Engineer looking for your next opportunity within a security-led MSP? This is a permanent position requiring SC and NPPV3 security clearance – candidates without current clearance must be eligible and willing to undergo vetting.
The Role
You will be supporting a portfolio of customer environments, maintaining and monitoring cloud services, virtualised infrastructure, and Microsoft platforms. You'll work closely with the wider engineering team and service desk to resolve incidents, contribute to continuous improvement, and deliver excellent customer outcomes.
Key Responsibilities
- Build, maintain, support and monitor VMware/Nutanix/ProxMox infrastructure
- Administer Microsoft Server 2022, Active Directory, DNS, and M365 environments
- Support endpoint devices, basic networking, and 3rd party applications
- Maintain EDR/MDR, backups, and resilience solutions
- Raise and resolve tickets effectively
Skills and Experience
- Proven experience supporting Windows desktops, servers, and Linux environments
- Hands-on experience with virtual infrastructure and local area networks
- Experience working in a regulated or controlled environment
- Strong communication skills and a customer-first mindset
- Organised, detail-oriented and able to prioritise workload effectively
Salary: £35,000 – £45,000 depending on experience
2nd Line Support Engineer in England employer: Xact Placements Limited
Contact Detail:
Xact Placements Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups or webinars, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and brush up on your technical skills related to VMware, Microsoft Server, and networking. We want you to feel confident and ready to showcase your expertise.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss how you've tackled challenges in previous roles. We love hearing about real-life examples where you’ve made a difference in customer outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates like you who are eager to join our team.
We think you need these skills to ace 2nd Line Support Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with VMware, Microsoft Server, and any relevant security clearances. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the 2nd Line Support Engineer role. Share specific examples of how you've tackled challenges in previous positions – we love a good story!
Show Off Your Communication Skills: Since this role involves working closely with customers and the engineering team, make sure your application reflects your strong communication skills. We want to know how you handle customer interactions and resolve issues.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Xact Placements Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of VMware, Nutanix, and ProxMox infrastructure. Be ready to discuss your hands-on experience with Windows desktops, servers, and Linux environments, as well as how you've tackled issues in a regulated setting.
✨Show Off Your Customer Service Skills
Since this role emphasises a customer-first mindset, prepare examples of how you've delivered excellent customer outcomes in the past. Think about specific incidents where your communication skills made a difference in resolving issues.
✨Be Ready for Scenario Questions
Expect questions that put you in real-world situations, like troubleshooting a virtualised environment or managing a ticket. Practise articulating your thought process clearly, as this will demonstrate your problem-solving abilities and organisational skills.
✨Understand Security Clearance Requirements
Familiarise yourself with SC and NPPV3 security clearance processes. If you don’t currently hold clearance, be prepared to discuss your eligibility and willingness to undergo vetting, showing that you understand the importance of security in this role.