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- Tasks: Provide IT support to diverse clients and troubleshoot various technologies.
- Company: Established MSP in Aldershot with a focus on client satisfaction.
- Benefits: Competitive salary, hands-on experience, and a dynamic work environment.
- Other info: Exciting projects and opportunities for career advancement await you!
- Why this job: Join a team where you can grow your tech skills and make a real difference.
- Qualifications: 1+ years in IT support, strong knowledge of Windows and Microsoft 365.
The predicted salary is between 25000 - 28000 £ per year.
Location: Aldershot
Salary: £25,000-£28,000 per annum
Our client, a well-established MSP based near Aldershot, is seeking an experienced IT Support Engineer to join their team. Supporting a diverse client base across the Education sector and local SMEs, this role offers excellent variety, responsibility, and the opportunity to work across multiple technologies and environments. This is an excellent opportunity for a technically capable engineer who enjoys working in a client-facing MSP environment.
Key Responsibilities
- Deliver IT support to a variety of clients
- Provide both remote and onsite troubleshooting and fault resolution
- Install, configure and maintain Windows desktops, servers and applications
- Administer and support Microsoft 365 environments (Exchange, SharePoint, Teams)
- Manage Active Directory, Group Policy, user provisioning and permissions
- Diagnose and resolve hardware, software and basic network issues
- Maintain accurate documentation and update ticketing systems
- Ensure support tickets are managed in line with agreed SLAs
- Communicate effectively with clients, providing clear updates and managing expectations
- Assist with project work including migrations, upgrades and new deployments
Required Skills & Experience
- 1+ years’ experience in an IT support role (MSP experience highly desirable)
- Strong knowledge of:
- Windows 10/11
- Windows Server (2016/2019/2022)
- Active Directory & Group Policy
- Microsoft 365 administration
1st / 2nd Line Support Engineer in England employer: Xact Placements Limited
Contact Detail:
Xact Placements Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line Support Engineer in England
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or join online forums where you can chat with other IT pros. You never know who might have a lead on your next job!
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on showcasing your technical skills and customer service experience, as these are key for a 1st/2nd Line Support Engineer role.
✨Tip Number 3
Tailor your approach! When you find a job that excites you, research the company and its clients. Use this knowledge to demonstrate how your skills align with their needs during interviews. It shows you're genuinely interested and prepared.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get clicking!
We think you need these skills to ace 1st / 2nd Line Support Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially if you've worked in an MSP environment. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows, Active Directory, and Microsoft 365!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your previous roles have prepared you for this position. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved issues in the past. We’re looking for someone who can think on their feet, so share any experiences where you’ve successfully tackled tricky problems or managed client expectations.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Xact Placements Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Windows Server, and Microsoft 365. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your Customer Service Skills
Since this role is client-facing, it's crucial to demonstrate your strong communication skills. Prepare examples of how you've successfully resolved client issues in the past, and be ready to explain how you manage expectations and keep clients informed during the support process.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions where you'll need to troubleshoot a problem on the spot. Practise common issues related to hardware, software, and networking fundamentals. This will help you think on your feet and showcase your problem-solving abilities during the interview.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is key in an MSP environment. Be prepared to discuss how you would manage support tickets in line with SLAs and what steps you would take to ensure timely resolutions. This shows that you’re aware of the importance of efficiency and accountability in IT support.