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- Tasks: Be the friendly face for client enquiries and support operations with scheduling and requests.
- Company: Join a leading tech-driven facilities management company working with top blue-chip clients.
- Benefits: Enjoy a competitive salary, full training, and career development in a supportive team.
- Why this job: This role offers growth opportunities and a chance to make a real impact in a dynamic environment.
- Qualifications: Excellent communication skills and a positive attitude; experience in facilities management is a plus but not required.
- Other info: Full training provided, so no prior experience needed!
The predicted salary is between 18000 - 30000 £ per year.
Our client is a leading provider of technology-driven facilities management solutions, working with over 30 blue-chip clients. They are expanding rapidly and are currently looking to take on an organised and proactive, friendly Customer Service Operator that can work in a team environment as a team player.Duties
- Act as the first point of contact for all incoming client enquiries, providing professional and timely assistance.
- Support operations teams with reactive requests, quotations, and scheduling of tasks.
- Manage and respond to calls and emails courteously and efficiently.
- Use our in-house system and any other relevant software to log, update, and manage service requests.
- Liaise with and instruct suppliers to carry out works, monitor progress, and ensure event closure details are accurately recorded.
- Maintain up-to-date supplier contact details and service compliance documents.
- Ensure building and contact information is correctly maintained.
- Provide ad-hoc support to the Service Desk Manager, including cover for team absence due to holidays or sickness.
Skills and Experience
- Excellent communication skills, both written and verbal.
- Strong customer focus and problem-solving abilities.
- Ability to manage multiple tasks and prioritise effectively.
- Team player with a positive attitude and willingness to learn.
- Familiarity with Microsoft Office and task management software (desirable).
- Previous experience in facilities management or support service roles is a plus, but not required (full training provided).
On Offer:
- Competitive salary £25,000, depending on experience and skills
- Full training and career development opportunities.
- A supportive team environment and room for growth.
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Customer Service Operator employer: XACT PLACEMENTS LIMITED
Contact Detail:
XACT PLACEMENTS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding their technology-driven facilities management solutions will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, as they are crucial for a Customer Service Operator. Consider role-playing scenarios where you handle client enquiries or resolve issues, which can boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Showcase your ability to work in a team by sharing examples from previous experiences. Highlighting your collaborative spirit and positive attitude can set you apart as a candidate who fits well within their supportive team environment.
✨Tip Number 4
Get comfortable with Microsoft Office and any task management software you might encounter. If you have time, explore online tutorials or resources to brush up on these skills, as they will be beneficial in managing service requests efficiently.
We think you need these skills to ace Customer Service Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Operator role. Emphasise your communication skills, customer focus, and any experience in facilities management or support services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've demonstrated problem-solving abilities and teamwork in previous positions.
Highlight Technical Skills: If you have experience with Microsoft Office or task management software, be sure to mention it. Even if you don't have direct experience, express your willingness to learn and adapt to new systems.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at XACT PLACEMENTS LIMITED
✨Showcase Your Communication Skills
As a Customer Service Operator, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to role-play a customer interaction, so practice clear and concise responses.
✨Highlight Your Problem-Solving Abilities
Employers are looking for candidates who can handle challenges effectively. Think of examples from your past experiences where you successfully resolved issues or improved processes. Share these stories to illustrate your proactive approach.
✨Demonstrate Team Spirit
Since this role requires working in a team environment, be ready to discuss how you collaborate with others. Mention any previous experiences where teamwork led to successful outcomes, and express your enthusiasm for contributing positively to the team.
✨Familiarise Yourself with Relevant Software
While previous experience in facilities management is not required, familiarity with Microsoft Office and task management software is desirable. Brush up on these tools before the interview, as it shows your willingness to adapt and learn quickly.
