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- Tasks: Provide top-notch 1st and 2nd line support, both remotely and on-site.
- Company: Join a dynamic Managed Service Provider near Coventry.
- Benefits: Competitive salary, collaborative team environment, and opportunities for growth.
- Why this job: Make a real difference by delivering exceptional customer service in a fast-paced setting.
- Qualifications: Experience in service desk roles with strong communication skills required.
- Other info: Be part of a close-knit team focused on continuous improvement and high standards.
The predicted salary is between 25000 - 27500 £ per year.
Our client, a Managed Service Provider based near Coventry, is looking for an experienced Service Desk Engineer to join their close-knit team. If you thrive in a fast-paced MSP environment, deliver exceptional customer service, and enjoy continuous improvement, this could be your next move.
About the Role
You will handle a mix of 1st and 2nd line support, providing both remote and occasional on-site assistance. You will own tickets, communicate clearly with users at all levels, document processes, and contribute to an environment where collaboration and high standards are key.
Main Duties of the Role
- Provide BAU remote and on-site support across 1st & 2nd line.
- Own and resolve support tickets, meeting SLAs and keeping users updated.
- Diagnose and troubleshoot hardware, software, and network issues.
- Document processes and contribute to team knowledge sharing.
- Maintain security and identify opportunities for service improvements.
- Assist with project work and client site visits when required.
Your Skills and Experience
- Proven service desk background within an MSP.
- Strong communication skills and a client-first mindset.
- Ability to work methodically with high attention to detail.
- Windows 10/11, Windows Server (2016-2025), AD/DNS/DHCP.
- Microsoft 365 administration (Exchange Online, SharePoint, Teams, MFA).
- Networking fundamentals, VLANs, VPNs, firewalls, UniFi.
- Hardware support (servers, desktops, storage).
- Virtualisation (Hyper-V / VMware).
- MDM solutions (ManageEngine advantageous).
- VoIP experience beneficial.
Service Desk Analyst in Coventry employer: XACT PLACEMENTS LIMITED
Contact Detail:
XACT PLACEMENTS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and be ready to discuss how your skills align with their needs. Practise common interview questions and think of examples that showcase your problem-solving abilities.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or any relevant projects, don’t hesitate to share them during interviews. This gives you a chance to demonstrate your expertise in real-world scenarios.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're genuinely interested in joining our team, which can give you an edge over other candidates.
We think you need these skills to ace Service Desk Analyst in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience with 1st and 2nd line support, and don’t forget to mention any specific technologies you’ve worked with, like Windows Server or Microsoft 365.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your ability to thrive in a fast-paced environment. Let us know why you’re the perfect fit for our team!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate how you’ve effectively communicated with users at all levels in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at XACT PLACEMENTS LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10/11, Microsoft 365, and networking fundamentals. Be ready to discuss how you've tackled specific issues in the past, as this will show your hands-on experience.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer service, think of examples where you've gone above and beyond for a client. Prepare to share these stories during the interview to highlight your client-first mindset.
✨Be Ready to Discuss Process Improvements
The company values continuous improvement, so come prepared with ideas on how you could enhance their service desk operations. Think about any processes you've improved in previous roles and be ready to share those insights.
✨Practice Clear Communication
As you'll be communicating with users at all levels, practice explaining technical concepts in simple terms. This will demonstrate your ability to connect with clients and colleagues alike, which is crucial for this position.
