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For Companies At a Glance
- Tasks: Lead and support engineering teams while providing hands-on technical expertise to clients.
- Company: A growing, owner-managed IT Managed Service Provider with a collaborative culture.
- Benefits: Competitive salary, company car, and opportunities for professional growth.
- Why this job: Step into a leadership role while staying technically engaged and making a real impact.
- Qualifications: Experience in MSP environments and strong technical skills across Microsoft technologies.
- Other info: Enjoy autonomy and influence in a dynamic, supportive work environment.
The predicted salary is between 50000 - 65000 £ per year.
Location: Commutable to Basingstoke (regular client site visits)
Salary: £50,000 – £65,000 + company car
Type: Permanent, full-time
We’re working on behalf of a small, privately owned IT Managed Service Provider that is entering an exciting phase of growth and is now looking to appoint a Technical Engineering Manager. This role is ideal for a senior MSP engineer who enjoys being close to customers and wants to step into a leadership position while remaining technically hands-on.
The Role
- Approximately 60% of this role will be spent on client sites, providing senior-level engineering support, technical oversight, and acting as a trusted escalation point.
- The remainder of the role will focus on leadership, service improvement, and building out the engineering function.
Key responsibilities include:
- Spending around 60% of your time on client sites, delivering hands-on engineering and technical leadership
- Acting as the senior escalation point across multiple customer environments
- Providing hands-on support across Microsoft technologies and core infrastructure
- Conducting client visits, technical reviews, and solution discussions
- Defining technical standards and improving service delivery
- Hiring, onboarding, mentoring, and managing support engineers as the team grows
- Working closely with the owners to shape the technical roadmap of the business
Technical Background
The business is largely vendor-agnostic, so strong core experience is more important than specific certifications. You should have experience across:
- Managed Service Provider environments (essential)
- Microsoft stack: Microsoft 365, Azure, Windows Server, Active Directory
- Networking fundamentals (routing, switching, VLANs, Wi-Fi)
- Next-generation firewalls (e.g. Fortinet, Sophos, WatchGuard, Palo Alto, etc.)
- Supporting multiple client environments with varying requirements
About You
- Strong technical background within an MSP or multi-client environment
- Comfortable spending a significant portion of time on client sites
- Either already managing engineers or ready to step into your first formal management role
- Confident, credible, and professional when dealing with customers
Why Apply?
- A genuine opportunity to build and lead an engineering team
- High level of autonomy and influence
- Varied, hands-on role with significant customer interaction
- Supportive, owner-managed MSP with short decision-making lines
- Clear progression as the business continues to grow
This role requires someone commutable to the Basingstoke area, with flexibility for regular client site visits. A company car is provided.
Technical Manager / IT Manager in Basingstoke employer: XACT PLACEMENTS LIMITED
Contact Detail:
XACT PLACEMENTS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Manager / IT Manager in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or clients, don’t hold back on demonstrating your technical know-how. Bring examples of past projects or solutions you've implemented to showcase your expertise.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to the MSP environment. Think about how you would handle client interactions and technical challenges, as this role is all about being hands-on and customer-focused.
✨Tip Number 4
Apply through our website! We’re always on the lookout for talented individuals like you. By applying directly, you’ll have a better chance of standing out and getting noticed by the hiring team.
We think you need these skills to ace Technical Manager / IT Manager in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Manager role. Highlight your MSP experience and any leadership roles you've had, as we want to see how you can step into this position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your technical background aligns with our needs. We love seeing genuine enthusiasm!
Showcase Your Technical Skills: In your application, don’t forget to mention your hands-on experience with Microsoft technologies and networking fundamentals. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at XACT PLACEMENTS LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft technologies and networking fundamentals. Be ready to discuss your hands-on experience with these systems, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Leadership Skills
Even if you haven't held a formal management position before, think of examples where you've led a project or mentored a colleague. Highlight your ability to guide others and improve service delivery, as this role will require you to step into a leadership position.
✨Prepare for Client Interaction Scenarios
Since a big part of the job involves client site visits, prepare for questions about how you would handle various client scenarios. Think about how you would approach technical reviews or solution discussions, and be ready to demonstrate your customer-facing skills.
✨Understand the Company Culture
Research the company and its values. Since it's a small, owner-managed MSP, they’ll likely appreciate candidates who align with their culture. Be prepared to discuss how you can contribute to shaping the technical roadmap and improving service delivery in a collaborative environment.
