At a Glance
- Tasks: Provide top-notch technical support and deliver exciting infrastructure projects.
- Company: Join a well-established Managed Service Provider with a dynamic team.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Enjoy a mix of remote and onsite work with excellent career advancement potential.
- Why this job: Engage with clients and tackle complex challenges in a fast-paced environment.
- Qualifications: Experience in 2nd/3rd Line support and strong customer-facing skills.
The predicted salary is between 32000 - 48000 £ per year.
We are recruiting on behalf of a well-established Managed Service Provider who are seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team. This role would suit a confident, customer-facing engineer with strong MSP experience who enjoys a mix of hands-on technical support, project delivery, and onsite client engagement.
The Role
- Providing high-quality technical support remotely and onsite
- Acting as an escalation point for complex support issues
- Delivering infrastructure and cloud projects from design through to implementation
- Configure, support, and maintain networks and firewalls
- Working closely with customers to understand technical challenges and provide effective solutions
- Carrying out site visits, system upgrades, and planned maintenance
- Producing clear technical documentation and handovers
Required Experience & Skills
- Proven experience in a 2nd / 3rd Line role within an MSP
- Strong background supporting Windows Server and Microsoft 365 environments
- Experience with virtualisation technologies (VMware and/or Hyper-V)
- Solid understanding of networking and security, including firewalls and VPNs
- Familiarity with backup and business continuity solutions
- Confident communicator with excellent customer-facing skills
- Ability to manage multiple priorities and work effectively under pressure
- Full UK driving licence
Field Support Engineer in Basingstoke employer: Xact Placements Limited
Join a dynamic Managed Service Provider in Basingstoke, where we prioritise employee growth and foster a collaborative work culture. As a Field Support Engineer, you will benefit from competitive salaries, hands-on technical challenges, and opportunities for professional development while working closely with clients to deliver impactful solutions. Our commitment to innovation and excellence makes us an exceptional employer for those seeking a rewarding career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Field Support Engineer in Basingstoke
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow engineers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects, especially those involving Windows Server, Microsoft 365, or virtualisation technologies. This will give you an edge when chatting with hiring managers about your hands-on experience.
✨Tip Number 3
Prepare for the interview like it’s a big project! Research the company and their clients, and be ready to discuss how you can tackle their specific technical challenges. Tailor your answers to highlight your customer-facing skills and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Field Support Engineer role. Plus, applying directly shows your enthusiasm and commitment to joining the team!
We think you need these skills to ace Field Support Engineer in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Support Engineer role. Highlight your experience in 2nd/3rd line support and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical expertise! Mention your experience with Windows Server, Microsoft 365, and any virtualisation technologies like VMware or Hyper-V. We love seeing candidates who can hit the ground running.
Be Customer-Focused:Since this role involves a lot of client interaction, make sure to highlight your customer-facing skills. Share examples of how you've effectively communicated with clients and solved their technical challenges. We value engineers who can connect with customers!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Xact Placements Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Microsoft 365, and virtualisation technologies like VMware or Hyper-V. Be ready to discuss specific scenarios where you've tackled complex issues, as this will show your hands-on experience.
✨Show Off Your Customer Skills
Since this role involves a lot of client interaction, prepare examples that highlight your customer-facing skills. Think about times when you’ve successfully resolved a client’s issue or improved their experience. This will demonstrate your ability to communicate effectively and build relationships.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle specific technical challenges or project deliveries. This will help you articulate your thought process and problem-solving skills, which are crucial for a Field Support Engineer.
✨Bring Documentation Samples
Since producing clear technical documentation is part of the job, consider bringing samples of your previous work. This could include handover documents or project plans. It shows you take documentation seriously and can communicate technical information clearly.
