At a Glance
- Tasks: Provide top-notch technical support and deliver exciting infrastructure projects.
- Company: Join a well-established Managed Service Provider with a strong team culture.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for site visits and project delivery.
- Why this job: Make a real difference by solving complex technical challenges for clients.
- Qualifications: Experience in 2nd/3rd Line support and strong customer-facing skills required.
The predicted salary is between 38000 - 45000 £ per year.
We are recruiting on behalf of a well-established Managed Service Provider who are seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team. This role would suit a confident, customer-facing engineer with strong MSP experience who enjoys a mix of hands-on technical support, project delivery, and onsite client engagement.
The Role
- Providing high-quality technical support remotely and onsite
- Acting as an escalation point for complex support issues
- Delivering infrastructure and cloud projects from design through to implementation
- Configure, support, and maintain networks and firewalls
- Working closely with customers to understand technical challenges and provide effective solutions
- Carrying out site visits, system upgrades, and planned maintenance
- Producing clear technical documentation and handovers
Required Experience & Skills
- Proven experience in a 2nd / 3rd Line role within an MSP
- Strong background supporting Windows Server and Microsoft 365 environments
- Experience with virtualisation technologies (VMware and/or Hyper-V)
- Solid understanding of networking and security, including firewalls and VPNs
- Familiarity with backup and business continuity solutions
- Confident communicator with excellent customer-facing skills
- Ability to manage multiple priorities and work effectively under pressure
- Full UK driving licence
2nd/3rd Line Support Engineer in Basingstoke employer: Xact Placements Limited
Join a dynamic Managed Service Provider in Basingstoke, where we prioritise employee growth and foster a collaborative work culture. With competitive salaries and opportunities for hands-on project delivery, you will thrive in an environment that values technical expertise and customer engagement. Our commitment to professional development ensures that you will continually enhance your skills while making a meaningful impact on our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd/3rd Line Support Engineer in Basingstoke
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow engineers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those involving Windows Server, Microsoft 365, or virtualisation technologies. This will give you an edge and demonstrate your hands-on experience to potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to networking, firewalls, and cloud projects. Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with clients and team members.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills. Plus, it’s a great way to ensure your application gets seen by the right people in the company.
We think you need these skills to ace 2nd/3rd Line Support Engineer in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd/3rd line support, especially within an MSP. We want to see how your skills match the job description, so don’t be shy about showcasing your technical prowess with Windows Server, Microsoft 365, and virtualisation technologies.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've tackled complex support issues or delivered successful projects, and let us know why you’re excited about this role.
Show Off Your Communication Skills:As a customer-facing engineer, we need to see that you can communicate effectively. In your application, highlight any experiences where you’ve successfully engaged with clients or resolved their technical challenges. Clear communication is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Xact Placements Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Microsoft 365, and virtualisation technologies like VMware and Hyper-V. Be ready to discuss specific scenarios where you've tackled complex issues, as this will show your hands-on experience.
✨Show Off Your Customer Skills
Since this role involves a lot of client interaction, prepare examples that highlight your customer-facing skills. Think about times when you’ve successfully resolved a client’s issue or improved their experience. This will demonstrate your ability to communicate effectively and build relationships.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Practice articulating your thought process when dealing with technical challenges, especially those related to networking and security. This will help you showcase your analytical skills and how you approach troubleshooting.
✨Bring Documentation Samples
Since producing clear technical documentation is part of the job, consider bringing samples of your previous work. This could include handover documents or project plans. It’ll not only show your attention to detail but also your understanding of the importance of clear communication in technical roles.
